Link vs tagging people

Question

Hello-I am very new to Front.  It seems my company tags people to keep emails all in one place.  Is there a reason that linking them would be a better way? Or does tagging do the same thing. Thanks

Luke · Answer

Hi Annie 😁Welcome to theFront community and thank you for your question!The difference in use case for Linked Conversationsand Tagsin Front is rooted in their primary purposes:Linked conversations:Used to create explicit connections between separate threadsTags:Used for categorising, organising, and automating workflowsLinked Conversationsare designed toconnectconversations that are about a related topic, like a customer request that requires various threads with different providers or stakeholders.This enables Frontusers to navigate seamlessly between the threads for better context.Tags, on the other hand, serve as a versatiletool to organiseconversations under a singular topic, theme or category. This in turn helps tostreamline workflows, and enhance analytics by adding searchable data,for example an“Urgent” tag, or “VIP Customer.”I hope this helps to clarify the difference between the two features 😊 Please do let me know if you have any additional questions! 🙌

Sign up

Use your Front credentials

Login to the community

Use your Front credentials

Scanning file for viruses.

This file cannot be downloaded