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Community topics about Front features and workflows

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jetstreamrobynConversationalist

posted in Workflows discussion

Leveraging the power of Summarize with AI

Hi! I’m interested to hear any input about how other teams are leveraging the power of the Summarize with AI tool. Are you seeing marked differences in team collaboration, time savings/efficiency, improved team member satisfaction? Have you been able to quantify the improvement(s) in any way? In what use case examples is this tool proving to be the most effective?Thanks :)

kylieaRookie

We are looking for ways to organize both our personal inboxes and shared inboxes. We would like to be able to see unread messages first/at the top of the inbox. We also would like for shared inboxes to have send settings. We do not want emails to archive when we reply to them.

1912

1 year ago

jetstreamrobynConversationalist

asked in Product Q&A

Is there a way to export all emails/threads containing the same filter?

For instance all emails from the same sender, or all emails tagged with the same tag. Is there a way to export all of this content from Front? Our team’s idea here is that they want to be able to use ChatGPT/AI to extract info in bulk or summarize content.Thanks!

871

1 year ago

daniel_smithRookie

asked in Product Q&A

See Non-Front Users Calendars (in our workspace)

Is there any way to see non-Front users calendars in our workspace in Front? I can see them when I go to view calendars and enter their email in there but it does not auto-populate when generating meetings. Any workarounds anyone is aware of?

shaEnthusiast

Is there a way to switch our users preferences to French?For scheduling meetings, the default information is in English.Thanks

881

1 year ago

tameakaRookie

asked in Product Q&A

Error with Microsoft 365

I have been able to connect to Microsoft but cannot save the credentials in Front. I keep getting an error message. I know the email address and password are correct as I am able to log into the account directly.I’ve reached out for help but haven’t gotten a response.Any ideas on how to fix this?

651

1 year ago

jetstreamrobynConversationalist

asked in Product Q&A

Would Dynamic Objects work for our use case?

We’re very interested in leveraging the Dynamic Objects feature! The issue I’m running into is that our strings don’t have a static component like the ones shown in all examples.To better clarify our instance, we use booking IDs that are composed of (currently) 6 digits (for example 123456). Booking IDs are assigned to bookings on an increasing basis (so the subsequent 2 bookings received would have IDs 123457 and 123458 respectively). I see also that strings cannot include spaces (so we wouldn’t be able to recognize strings from messages containing for example “I am asking about Booking 123456”). Occasionally, a customer may say “I am asking about Booking #123456”, in which case the static component of the string could be the #, however this would miss the vast majority of instances where the Dynamic Object could be applied. Are there any solutions to this?Thanks!

561

1 year ago

runakoHelper

asked in Product Q&A

Can't Share Front Certified admin Cert on Linkedin

Hello! I Can't Share my Front Certified admin Cert on Linkedin beause the website is a bit buggy. Can anyone help here?

735

1 year ago

Zhe08Rookie

asked in Get started on Front

Multiple Users/Device - One Log In Credentials

Is it possible to have multiple users/devices use one login credentials? For instance, I have a group of 10 analysts and I wanted them to use one login credentials for uniformity and it will only show as a group email to my clients. Hope you can provide me with answers on this.

1451

1 year ago

steve_bottorffRookie

asked in Product Q&A

How to include email inquiry in auto generated reply

Hello community, Is there a way to include the email inquiry in an auto generated reply? Currently the auto generated reply only includes the email header, and not the body of the email. Customers would like to see the body of their email inquiry in the auto generated reply with the conversation number. thanks,Steve

1451

1 year ago

jeremyspiegelFronteer

posted in Desktop release notes

Front Desktop 3.44.18

This update includes a fix for the Mac App Store. It is only applicable to the Mac App Store and the build can be found there. Users on the normal macOS build and the Windows build will remain on version 3.44.15.

840

1 year ago

helenaCommunity Manager

published in Workflows discussion

What individual automations and rules increase your productivity?Share your workflow

Tag conversations while on leave What are your automations for individual productivity? Since Front has a rule engine for your individual workspace, the sky is the limit in creating workflows to handle your work for you.Here’s one that’s good for organizing your work when you need to go on an extended leave such as a parental leave, sabbatical, or a disability leave. You can create an individual rule (which works only on your individual workspace) to add a tag to all the messages you receive while you’re out:Now, when you come back, you’ll be able to quickly see which conversations were during your leave, versus the current ones after you came back. Of course, you can always check the date stamp on the emails as you catch up on your inbox, but I personally found it much easier to stay organized by having a visual indicator on the conversations. You could even further categorize with specific tags if you have certain priority senders or topics that you want to organize; that way, you ca

2497

1 year ago

helenaCommunity Manager

published in Workflows discussion

How do you distribute work amongst your team?Share your workflow

Round robin assignment rule How do you divvy up work on your team? As Front users, we already have a huge advantage working in shared inboxes compared to a traditional single-player inbox where everyone must share one login. Now, in this multiplayer inbox world, what further workflows do you use to make sure all the work is distributed? Share with us what your systems to assign work are, or browse the thread to get some ideas for your own team. If you see something you’re curious to know more about, feel free to ask in the thread. I’ll kick us off with an assignment rule that Front’s own support team uses for chats:Note: If your rule templates look a bit different, that’s because we’re rolling out an updated design that hasn’t gotten to you yet, but you can still recreate the above rules using your templates. The design is slightly different, but all the elements are the same.Our Chat inbox receives messages from our customers who are on the plans with access to chatting with support.

2384

1 year ago

helenaCommunity Manager

published in Product Q&A

Front Knowledge Base AMAAMA

Hello, community! You might already know that we recently launched Front Knowledge Base, a tool for you to centralize all your internal info for your team and/or external info for customers, which you can manage and access right within Front — reducing both your content and software sprawl. We use it ourselves to host our Help Center.If there’s anything you want to know about this new feature, you’ve come to the right place! We’re excited to answer your questions and get you started, with the help of Front’s two knowledge base experts:Anisha: Our internal PM for Knowledge Base who can answer anything related to its features, roadmap, workflows, and tips. Karen: Front’s own Help Center queen who runs our help center and can answer questions about migrating to Front Knowledge Base, how Front uses Knowledge Base, and general help center processes. You don’t need to direct your question to any specific person, as they’ll naturally answer the ones in their domain. Please submit as many ques

128123

1 year ago

michaelsteigerEnthusiast

asked in Product Q&A

Hide Facebook Comments

We still need to use another support solution together with Front as Front does not provide a simple “hide comment” feature for Meta comments.When can we get this function?

831

1 year ago

helenaCommunity Manager

published in Workflows discussion

What manual processes have you transformed into automations?Share your workflow

Notify teammates based on tag One of the things I love to work on with customers and our own team is how to automate our manual processes so that we free up our time to do bigger and better things. I’ve joked with one of my teammates, Jason (technical support engineer), that we want to automate our jobs away. That’s not the end, of course — automation would be a means to evolve our own jobs to work on even more impactful things. (BTW @jason, I’d love if you could share an example of an automation you’ve built that has saved our support team from the manual actions we used to be tied to!)To our fellow Front users, please share some of your processes that you’ve turned from manual to automatic. Or, share something you’d like to automate — the rest of us can share tips or how we’ve achieved it.In the meantime, I can share a nifty little rule that our Education team uses — we have surveys at the end of every Front Academy course, which learners can fill out and the results get sent to our

3063

1 year ago

bintouRookie

asked in Product Q&A

need help setting up front

Hello, I own a real estate company and I need my admin to be able to access my emails and respond as needed. I am super excited about what front has to offer but I am getting extremely frustrated with the set up process. I have added the inbox the inbox that we need to share and invited my admin. However, nothing is happening. My emails are not routing. I am not technical at all nor am I interested in watching videos to learn this thing. I would like to pay someone to help me set up my account correctly. please reach out if interested. thank you, Bintou

1111

1 year ago

smsdavisRookie

asked in Product Q&A

Outlook 365 and Front QUESTIONS!

I am a complete noob when it comes to Front. I had never heard of it until my new client told me about it. After checking it out, I am quite impressed but still a little confused. Hopefully, some experienced folks can help me out. So far, searching help hasn’t answered my questions. I use Outlook on a M365 account. I went ahead and added my personal inbox just so I could work more with Front since I’m not quite yet ready to respond to client issues in Front. It pulled in ALL of my email not just what was in my InBox! UGH So. I spent an hour and moved my emails in Outlook to Archive and all my saved folders that were stored under the Inbox Folder are now under the Archive folder. But it seems Front either is still pulling them in, or once it pulls, it never truly syncs so in is in until removed through Front. I did add a rule to move anything that isn’t in certain “tags” which seems to equate to my Outlook folders. But it doesn’t appear rules run AFTER email is received so I’l

2701

1 year ago

SanneRookie

asked in Product Q&A

No possibility to write on existing tickets, only on new ones

One of my agents who works with us for a long time already,can suddenly not type (neither answer to a ticket nor write in the comment section) in existing tickets anymore. The same problem exists for all inboxes that we use.The only exception is that when creating a new ticket from scratch, she can write as usual.The issue is not her keyboard, because also writing outside of Front works perfectly.Restarting, logging off etc. didn’t help. Do you have any idea how to troubleshoot this?

loriRookie

Hi - does anyone know how to merge discussions? Thanks!

1061

1 year ago

jeremyspiegelFronteer

posted in Desktop release notes

Front Desktop 3.44.15

Upgrades to Electron 25.5.0 Adds support for DoNotPreserveZoneInformation group policy setting for downloaded attachments Adds support for Handoff between Apple devices Adds Alt+Left/Alt+Right for back/forward shortcuts on Windows Fixes issue opening .EML/.ICS files Makes Windows keyboard shortcut for Zoom In not require Shift keyBuilds:https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-arm64.dmg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-x64.dmg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-arm64.pkg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-x64.pkg https://dl.frontapp.com/desktop/builds/3.44.15/Front-machine-3.44.15.exe https://dl.frontapp.com/desktop/builds/3.44.15/Front-user-3.44.15.exe

2850

1 year ago

peter_at_prelloConversationalist

asked in Workflows discussion

Is it possible and how to create custom "front_chat" channel with Core API ?

Hi,The documentation states that it is possible to create a custom channel, but is this possible for a "front_chat" type?I try but I have a bad request or conflict statutThanks

mkhadpeRookie

Front Desktop app is running very slow

3921

1 year ago

christian.laschEnthusiast

asked in Product Q&A

Contacts / Lists: Sorting and organisation

Hi, We started using Front about three weeks ago. Of course we also started to use contact lists. As we are a sum of 15 different teams that all creates their own lists, it would very helpful to have the possibility to:filter them by team sort them (by general operators like date, name etc.)Thank you!

481

1 year ago

bgomillaConversationalist

asked in Product Q&A

Recreating Metrics from Exports

I’m looking to recreate some of the the main metrics from the overview page using the exported data (need this for historical reporting) but the numbers aren’t tying. I’m assuming I’m not looking at the events under a proper filter. Has anyone had dealt with this issue?

883

1 year ago

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