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Moving Emails in Front

  • 14 November 2024
  • 1 reply
  • 25 views

hcantor

When an email in Front is moved to a different inbox and that new inbox replies to the original inbox it was moved from, that email does not make it to that original inbox. Instead, a copy of it comes back to the second inbox it was moved to. Other than forwarding as new conversation, is there a workaround?

Best answer by cat_apac

Hi there! Cat here from the Front support team ðŸŒ»

This sounds like expected behaviour due to our Smart-merge functionality which aims to reduce duplicates between inboxes: https://help.front.com/en/articles/2238

Would you be able to share a bit more information about the workflow you’re hoping to set up? From there, we should be able to come up with some options for you!

Cheers,
Cat

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cat_apac
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  • Fronteer
  • November 15, 2024

Hi there! Cat here from the Front support team ðŸŒ»

This sounds like expected behaviour due to our Smart-merge functionality which aims to reduce duplicates between inboxes: https://help.front.com/en/articles/2238

Would you be able to share a bit more information about the workflow you’re hoping to set up? From there, we should be able to come up with some options for you!

Cheers,
Cat


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