When an email in Front is moved to a different inbox and that new inbox replies to the original inbox it was moved from, that email does not make it to that original inbox. Instead, a copy of it comes back to the second inbox it was moved to. Other than forwarding as new conversation, is there a workaround?
Hi there! Cat here from the Front support team 🌻
This sounds like expected behaviour due to our Smart-merge functionality which aims to reduce duplicates between inboxes: https://help.front.com/en/articles/2238
Would you be able to share a bit more information about the workflow you’re hoping to set up? From there, we should be able to come up with some options for you!
Cheers,
Cat
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