Hi there! Cat here from the Front support team 

Front chatbots are a powerful tool to ensure your team is focused on answering the most important conversations. Chatbots can help you gather information about a customer’s inquiry. From there, the chatbot can either directly resolve the inquiry, or can pass it along to an agent to handle.

Take a Front Academy course here to learn more about leveraging chatbots to achieve your goals or check out our Chatbot documentation here: Using chatbots with Front Chat

Cheers,
Cat