Hello everyone in the Front Community! I'm thrilled to share that I've completed the Front Certified Admin training courses and am eager to leverage Front's capabilities to enhance our customer communication, agent user experience, and detailed analytics reporting. Our company, a large entity with multiple communication platforms, aims to improve the onboarding process for our teams gradually. I'm curious to learn about the strategies you've found successful in transitioning your teams to Front. Thanks for any advice you can give!
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Hi Makayla!
One thing I would recommend is making sure that you train multiple Company Admins first and then slowly build up your Front workspaces, that way everything is set up when you invite the rest to the party. What I’ve found great in the past is configuring new users as “Newbies” like you would a new hire. This means they have less permissions and can get used to Front before being allowed to do certain things. Maybe you can gradually onboard them team by team?
I would also encourgae new users to use front for their personal inbox first for a couple days. It’s learning by doing and really helps to get used to the “inbox zero” principal, if that’s a new thing.
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