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Tym1000
Tym1000
Helper
Nov 10, 2024 1:19 AM UTC
Solved

SLA not starting on any email with a CC.

Hello, Currently we have a Microsoft form that submits a template into an email channel for our shared inboxes. For some reason any email sent into front with a CC, stops the SLA rule from starting(No timer shown). Wondering if anyone else has experienced this and/or has a solution? Thanks!

    cat_apac
    cat_apacAnswer
    Fronteer
    Nov 12, 2024 3:27 AM UTC

    Hi there, Cat here from the Front support team!

    This behaviour sounds a bit odd indeed, I’d like to take a closer look - would you mind reaching out directly to our team via https://help.front.com/en/contact-us and sharing the conversation ID of an example conversation where this happened?

    Cheers,
    Cat

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    1 reply

    cat_apac
    cat_apacAnswer
    Fronteer
    Nov 12, 2024 3:27 AM UTC

    Hi there, Cat here from the Front support team!

    This behaviour sounds a bit odd indeed, I’d like to take a closer look - would you mind reaching out directly to our team via https://help.front.com/en/contact-us and sharing the conversation ID of an example conversation where this happened?

    Cheers,
    Cat

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