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Is it possible to set up the chatbot with the following workflow?

  1. After 5-10 minutes of no response from the user following our last reply, the chatbot sends a follow-up question:
  2. “Do you have any further questions?”
  3. If the user does not respond to the follow-up question:
    • Automatically send a survey to gather feedback from Front.
  4. If the user responds to the follow-up question:
    • Continue the conversation without sending the survey at that time.
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