help for setting chatbot work flow

Hey Lifan! 

Phoebe here with the Front team. This isn’t possible in a chatbot yet, but you could pull this off with a set of rules, message templates, and tags. 

Here’s how. 
-Create a message template for “Are you still there?”
-Create a tag called “Are you still there?”
-Create a message template for collecting CSAT. 

Then, set up these rules.

Rule 1: This rule sends the first follow-up message after 5 minutes: 

Rule 2: This rule removes the tag if the visitor replies: 

 

Rule 3: This rule sends the CSAT survey after 2 minutes of no reply to the follow-up. 

I believe that should cover what you need, but feel free to play around with the rules to fit what your team is looking for!