Customer support roles are evolving, and your top performers deserve a framework that recognizes their contributions beyond the queue. That’s why we’ve created Developing Support Talent: A Rubric for Career Development Beyond the Queue. This resource helps managers empower their teams and align unique talents with meaningful opportunities.

Here’s what you’ll get:

• A practical rubric to track growth: Balance metrics for queue performance and strategic projects, ensuring all contributions are recognized.
• Retention-boosting strategies: Help your team thrive with clear pathways for growth, including leadership, mentorship, and cross-functional projects.
• Tips for fostering autonomy: Empower team members to take charge of their development while aligning with company goals.
• A focus on impact: Go beyond tasks to measure the real outcomes of off-queue initiatives like mentorship and OKR ownership.
• Customizable framework: Adapt our six building blocks for a senior support rubric to fit your team’s unique needs.

🎯 Take the next step in growing and retaining your support talent. Explore the resource and download the rubric here!