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When we receive incoming chats, the visitors get names like ‘Purple Lemur’, ‘Taupe Boa’,’Coral Lynx’ etc.


I would like to upload our own ‘aliasses’ list, so I can change these names to more friendly names, or our products names for instance.

 

Hi there! 

Shree here from the Front Support Team 👋 

Thank you for reaching out about wanting to upload your own aliases as opposed to using our Color and Animal naming convention. 

At the moment it is not possible.

If you would like, you can submit a request for it at this link. 

This feature submission form is linked to our Product Ideas Portal which is accessible to all users. When features are submitted, they are listed in the Ideas Portal and can be upvoted by other Front customers who may want the same feature to improve their team's workflows.

Happy to answer any other questions! 

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