Is it possible to include a comment into a webhook content that is triggered by a macro? We want to create tickets in Hubspot based on macros triggered in Front. However the tickets in Hubspot should have some context about the conversation. Reason for us to create a ticket in Hubspot is that tickets in Hubspot will be escalated with our tech team. So we need the option to give them some context about what the ticket is actually about such as the user id (custom field in front) and a customized text that relates to the customers inquiry. 

Hi @nils_keaz 

This is definitely possible. Front allows you to send webhook event data in rules and macros:

https://help.front.com/en/articles/2212

However, that sends the full event payload to your webhook for whatever event it was based on (like every new comment would be sent to the webhook).

If you want to selectively create tickets in HubSpot, it may be better to use the HubSpot API to create a new ticket in their system when needed. This can be done through a combination of Connectors and macros. A Connector allows you to make an API request to an external system like HubSpot. Macros allow you to create workflows that can include Connectors + the context of a conversation, such as comments, the body of the message, the conversation subject, etc. Macros will run when manually selected by teammates (as opposed to rules which have automated triggers).

Connectors:

https://help.front.com/en/categories/330

https://academy.front.com/app/learning_paths/e7338f69-a6b3-4a25-8b4c-76d7d297f549

Macros:
https://help.front.com/en/categories/325696

If you have questions about how to implement this, I recommend posting on our Developer Q&A:

https://community.front.com/developer-q-a-37

Hope that helps!