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matt_wojciak
Enthusiast
January 13, 2025
Question

Routing specific individual inbox emails to shared when someone is out of office?

  • January 13, 2025
  • 1 reply
  • 225 views

Hey All,

Sometimes a client mistakenly sends an email to an employees personal inbox, which is fine until they need a response and the employee is OOO. How would you go about setting up a personal/workspace rule to ensure this gets routed and handled in a timely manner? I have considered:
 

  • Time based rule - if X hours has passed then move/assign to different inbox
  • Automatically route the emails from that domain back into the shared inbox 

However, has anyone set up a rule where if an individual is OOO or busy the rule can re-route the email to the shared inbox?

TIA!

1 reply

Sadie
Fronteer
January 16, 2025

Hi Matt! The best solution would be to utilize a Company Rule, adding any other time based conditions you see fit! You could also enable/disable the rule as necessary 👍

 

Sadie - Senior Customer Support Specialist