Hey folks,
Our CS and TS teams work primarily through our CRM software (sonar) to respond to tickets via phone calls, but we do assign out messages through front was well. However, because our team mainly “lives” in our CRM software, sometimes front assignments get overlooked. I wanted to see if anyone had any bright ideas on best practices for notification rules or ways to make notifications more prominent/ increase the likelihood a team member is aware they have messages to respond to?
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Hey Cole, thanks for posting about this!
A couple of ideas you can try would be Advanced notification settings for those teammates (like including an email notification perhaps) or using rules to notify teammates when they get assigned a conversation.
Are you assigning the conversations manually or rather using a rule?
If you’d like us to look at any examples for you, please don’t hesitate to reach out to our Support team here! 
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