Dear Front Community,
We're excited to share that our Front team will be gathering for our company offsite in Mexico from March 3-7, 2025. This valuable time together allows our team to strengthen connections, align on our vision, and continue building the best possible experience for you, our valued customers.
❓What this means for you
During this period:
- Our support team will remain operational
- Response times for non-urgent matters may be slightly longer than usual
- Critical and urgent issues will continue to receive prompt attention
- Regular service will resume on March 11th, 2025
🧠 Why this matters
At Front, we believe that strong team relationships lead to better customer experiences. This offsite gives our team the opportunity to:
- Build stronger cross-functional relationships
- Share knowledge and best practices
- Collaborate on future innovations
- Align on our mission to help teams do their best work
🆘 Need support during this time?
If you need assistance during our offsite:
- Live chat will not be available and will auto-direct to a form request
- Check our Help Center any time for immediate answers to common questions
- If you're experiencing a business-critical outage, our system will automatically prioritize these inquiries and you’ll hear back as normal
- For general inquiries, our support team may take longer to respond
We appreciate your understanding as we invest in our team to better serve you. Thank you for being part of the Front community!
Kenji Hayward
Head of Support @ Front