Knowledge Base for FAQ's

Question

Hello everyone,

I am looking to use the Knowledge Base to answer our client’s non-technical FAQ’s s. This would increase our productivity by not having to ask a teammate the same questions repeatedly. Has anyone had experience with this? In a perfect world we would be able to set rules for auto response with these answers as well.

Looking forward to hearing everyone’s ideas and experiences with this.

Sadie · Answer

Hi Hannah! Your Knowledge Base would be a published document that’s available as a resource for your customers. There isn’t an option for the type of interactiveness you described: https://help.front.com/en/articles/2564

However, it sounds like you may benefit from Chat and Chatbots! I’ve included a bit more info on that here.

If you’d like to get a bit deeper with your workflows, please reach out to our Support Team to assist!

Thanks

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