Hello everyone,
I am looking to use the Knowledge Base to answer our client’s non-technical FAQ’s s. This would increase our productivity by not having to ask a teammate the same questions repeatedly. Has anyone had experience with this? In a perfect world we would be able to set rules for auto response with these answers as well.
Looking forward to hearing everyone’s ideas and experiences with this.
Hi Hannah! Your Knowledge Base would be a published document that’s available as a resource for your customers. There isn’t an option for the type of interactiveness you described: https://help.front.com/en/articles/2564
However, it sounds like you may benefit from Chat and Chatbots! I’ve included a bit more info on that here.
If you’d like to get a bit deeper with your workflows, please reach out to our Support Team to assist!
Thanks
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