How to turn off Conversation View

Question

Is there a way we can turn off the ‘conversation view’ setting so when replies to an e-blast come in, they’re not all grouped together under one thread?

jason · Accepted Answer

Yes, you can disable threading, but this applies to all inbound messages for that channel.

What is probably a more helpful solution is to ensure that you’re not sending these email blasts using a bulk BCC method, but rather sending a separate email (importantly with a unique email Message-ID header) to each recipient - this will ensure responses thread in separate per-recipient conversations.

Front Sequences supports this by default, or you can ask your bulk-mail provider how to accomplish this if you’re sending via another tool

aholt · Answer

Thank you ​@jason, that helps. The puzzling part is that wehad at least one situationwhere the same sender sent multiple orders in to our sales@ email and, while the subject lines were similar, they werenot the same. Reading your reply, it seems as though the emails shouldn’t have threaded if they were separate emails with different subject lines. Unfortunately, this caused our customer’s orders to be overlooked as we weren’t aware that Front would stack them like that. Any suggestions on this one?

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