Is there a way we can turn off the ‘conversation view’ setting so when replies to an e-blast come in, they’re not all grouped together under one thread?
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How to turn off Conversation View
Best answer by jason
Yes, you can disable threading, but this applies to all inbound messages for that channel.
What is probably a more helpful solution is to ensure that you’re not sending these email blasts using a bulk BCC method, but rather sending a separate email (importantly with a unique email Message-ID header) to each recipient - this will ensure responses thread in separate per-recipient conversations.
Front Sequences supports this by default, or you can ask your bulk-mail provider how to accomplish this if you’re sending via another tool
+8Yes, you can disable threading, but this applies to all inbound messages for that channel.
What is probably a more helpful solution is to ensure that you’re not sending these email blasts using a bulk BCC method, but rather sending a separate email (importantly with a unique email Message-ID header) to each recipient - this will ensure responses thread in separate per-recipient conversations.
Front Sequences supports this by default, or you can ask your bulk-mail provider how to accomplish this if you’re sending via another tool
Thank you
+8This may depend on the channel being used.
For example, if you received these messages via a Gmail channel, and Gmail tells Front these messages should thread together - Front will adhere to that instruction in some cases.
I’d suggest sharing a specific Front Message IDs with the Front support team via this form and the team can look into the specifics of this case with you.
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