Hi Ben!! Thanks for posting about this  

You may have seen this already, but our Help Center has an article that briefly outlines what each category of custom field can be used for: 

• Front Custom Field Categories

Depending on the Front plan your team is on, custom fields can open up a whole treasure trove of possibilities for building out customer information and automating complex workflows. 

Is there a use case or any specific workflows that you and the team are looking to configure in particular, that you think custom fields could help with? Happy to help further

Thanks, Luke. Generally, the challenge is coaching the team to think about custom fields, bit of a cold start problem. Major use case is what other custom fields should we employee about our customers outside of the standard (account manager, ops person, etc.) and then building corresponding automation off said fields. Think it’ll help once we’re fully cut over.

Hi Ben! Cat here from the Front support team 

Thanks for following up. In general, I think you’ll learn which fields are going to be required as time goes on - chatting with your team about this will be really important as they get used to working in Front.

If any specific situations come up where you would like more detailed advice, we’d be happy to share advice here or feel free to drop our team a line via the contact form: https://help.front.com/en/contact-us

Cheers,
Cat