We’re thrilled to announce that Front has won not one, but two Stevie® Awards:
- Customer Service Department of the Year - Computer Services
- Best Customer Satisfaction Strategy - Computer Software & Services.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees.
Here’s what one judge had to say:
Front's support team has demonstrated an impressive transformation, leveraging AI to enhance efficiency while maintaining 99% CSAT score, which is well above industry benchmarks. Creation of specialized roles, and the launch of the AI Experience Impact Score (AXIS) showcase a strong commitment to innovation. This is a standout example of AI-driven support done right.
With multiple Stevie wins over the years, we’re proud to continue our legacy of exceptional customer support.
And lastly, we need your help: click this link to vote for Front for a Stevie’s Peoples Choice Award! Enter the short code: F662O
Thank you for being a part of our journey!