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Hello!

I wanted to create a rule with a ‘Rule set data’ using keywords to assign to a specific teammate who are on Front, but there are some keyword rules that should forward the email to a teammate who are not on Front. 

Is there a way to create one rule, 

  1. Where keywords are triggered and assigns to a teammate

                                or

  1. Keywords are triggered but forwards the email to a teammate who are not on Front.

or is creating two different rules is my only option? 

 

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