Burying the title of the objects is annoying. We have order numbers and other numbers linked to conversations, so seeing exactly which thing is linked at a glance was helpful.

I don’t see anything in the UI update that actually improves UX for us, except that we can now see what inbox a conversation was moved from.

With all due respect, I have to admit that this new update is flat out awful. I see almost no upside at all. Everything was just made more difficult for seemingly no reason. Why add an extra step to search for mail? What is the point of hiding away the calendar? Just seems very clunky and awkward.

Does anyone know if there is a way to revert to the older version of the application?

Edit: I found the button to toggle the versions. Will definitely be going back until this is cleaned up or my option to do so is taken away.

It’s very disappointing. Multiple clicks for nearly every operation that used to be one click. Tags, new email and search all take more time than they used to. Also, if you do the dark version, like me, you can now barely tell the different between a bolded and non-bolded inbox, so it’s hard to tell when there’s new messages.

Most of it seems like change for the sake of change rather than anything with useful benefits.

I finally gave in this morning and turned off the new version toggle. I don’t expect them to completely trash the update, but I sure hope they can streamline some of these operations back to what their users are accustomed to.

Thank you all for this feedback! 

We are recording and reviewing all feedback shared about the new experience, and will continue to refine and improve the new layout in the coming weeks. This is just the beginning of the new layout. 

So far, I’m gathering: 

-Search is more laborious 

-Bring back Discussions category in the left panel

-Bring back icons for different app pages (I should note we did roll out shortcuts for those to speed things up) 

-Display object titles 

-More bolding contrast for dark mode

This feedback is specific, thoughful, and extremely helpful for our team! I’ll pass it along! 

​@ryan_giandonato FYI, we plan to keep the legacy layout alive until August 5, and we’ll continue to iterate on the new layout based on feedback we receive!

​@PhoebeatFront The shortcuts are nice, but for many operations not as nice as a dedicated button/icon to click on.

You need to remember most people are going to be jumping back and forth between Front and several other windows, so to use the keyboard shortcut you’ll need to first re-select the Front window before you can use the shortcut (whether clicking with your mouse or alt+tab). That adds another step to what could be a single click if the button was still there.

Another issue, I think the old version of the Compose button was far superior, with the dropdown for discussion or task. Composing a new email is much more common for most people, so having that as a one click option makes more sense than the new “+” button.

Everything said in the opening post is something I agree with.

I’m particularly not happy the Dark Sidebar theme has been removed, and the dark version is too dark for me.

It’s quite challenging to see in the list now who the assigned user is of an email, before it was black subject > blue staff name, it’s now black subject > black staff name 

If I had a choice me and many others in my department would prefer to stick to the current design and not have to have these annoyances.

We’re a small team (4 users) but nobody is actually using the new layout. It lacks the clear overview from the ‘old’ interface. 

You do get more screen estate but it doesn’t really feel intuitive. The search (as already mentioned here) is not at a place I would expect to find a search. The dark interface is too flat for me personally. It lacks the contoured messages in the list from the old design. 

There are some bugs as well (being on the starter plan). When I select ‘sequences’ there’s no way to leave that screen anymore in the new layout. 

The new layout is absolutely horrendous; it makes doing everything harder and brings no real value to the forced change.

Not everyone in the ecosystem wants to learn 20 shortcuts just to “work faster”.  If that was the case, I would have rolled my entire team out on Superhuman instead.

I used it for a few minutes, but when I couldn’t locate the spam or delete buttons, unless going into a sub-navigation, I was out. Wish platforms would just continue with iterative changes, not sweeping updates, it makes it so much harder for teams.