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Product Q&A

Got questions about how to use a feature? Need help troubleshooting? Ask away and our team or your peers can assist.

  • 283 Topics
  • 679 Replies
283 Topics
helena
helenaCommunity Manager
published in Product Q&A
When to post in this forum versus contacting Support

This forum is the primary way to receive assistance using Front. Post questions about our product in this forum, not via the community DMs with our support team members as DMs are not actively monitored. Posting questions in our Product Q&A and other discussion spaces allows other Front users to learn from your question and allows the broader Front Community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem  If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support team and community gurus will see your question and respond before you know it!

7340
helena
alexas
alexasEnthusiast
asked in Product Q&A
Microsoft Blocking Sequence Emails

I’ve been using the sequencing feature to do some marketing / sales outreach. The last round of sequences I sent out went to around 800 contacts in total and I had no issues with bounces or spam.This time around, the email we were using got marked as spam by Microsoft just before the last sequence went out and they all bounced. Has anyone run into this before? Any recommendations on where to go from here? The sequences we build for the next couple of months are supposed to be sent with this email. 

101
sadie_mcdaniel
loriking
lorikingConversationalist
asked in Product Q&A
Signature

My signature line has disappeared and I cannot find a place within Front to work on this

213
bestrada
sophiegandar
sophiegandarRookie
asked in Product Q&A
Logo in signature - not working

Hi there,We’re a small team and half of us have a break in the logo that’s been working fine in our signatures for years. Any ideas? The code appears consistent across the team.

101
sadie_mcdaniel
bad
badRookie
asked in Product Q&A
How Does Front work with Microsoft DLP?

How does Front work with Microsoft DLP, aka Purview?  For compliancy, outbound messages need to be scanned for sensitive information, leakage, and security.  Also, things like labels for content, etc.

121
R
alysha
alyshaConversationalist
asked in Product Q&A
Single Best Tip

What has been the single BEST tool you have used in Front?

62216
ward
margo
margoConversationalist
asked in Product Q&A
Best Practices for Rules: Account-Level vs. Inbox-Level?

Hey Front Community! 👋I’m curious to hear how others are approaching Rules in Front. Have you found it easier to create rules based on custom fields at the account level or the inbox level?What has worked best for you? Have you run into any challenges with either approach?Thank you!

424
margo
rachel
rachelConversationalist
asked in Product Q&A
Next-generation voice integrations

Will it be possible to integrate our Telus phone application into Front ?

1223
tiamarie_dennington
harry
harryHelper
asked in Product Q&A
Are there limits on number of Admins?

Hello, Are there limits to the two levels of Admin types? What I mean is how many workspace Admins and how many Company Admins are permitted in a given plan?

141
PhoebeatFront
bferguson
bfergusonConversationalist
asked in Product Q&A
Message Templates - Can you add who sent to?

Hello,I like to think that I am pretty well versed in Front. But I was trying to create a message template for an email that I have to send out weekly/biweekly/etc and noticed that it has a subject option but does not allow you the option to preselect whom it goes to?I am kind of big into saving time. 😊Sometimes I send these emails to the same group of people and thought that if that wasn’t something that exists for message templates maybe it could be added?Thanks,Brandy Ferguson, CFEAn Veritas Accounting

244
bferguson
quinn_miller
quinn_millerConversationalist
asked in Product Q&A
Name change question

I’m doing a name/email address change for one of my Microsoft 365 users.  They have a user mailbox in Exchange, but a shared mailbox in Front.  Should I… One, do the name/email address change in Microsoft 365 and hope everything syncs over to Front and hope for the best? Two, should I delete the Teammate, Inbox, Channel, and Rules associated with that user and start from scratch? Or three, is there something else I should be doing? Thanks!

421
Isaiah
sean_yoo
sean_yooConversationalist
asked in Product Q&A
Tags in Sidebar not showing Archived emails

Hi everyone!I have tags saved in sidebar for quick access to the list of emails per tags. However, i noticed that archived emails with tags are not showing up on those sidebar list. Is there a way to include Archived emails (with tags) in the sidebar?when i search for the tag in the search box [TAG: XXXX] it would show all the tags despite of being in Archived. Essentially i am wondering if the sidebar tags can work the same way.  

273
Isaiah
bgraeff
bgraeffConversationalist
asked in Product Q&A
Forwarding Calendar Invites

Hey team, we’re absolutely loving Front so far, but are having some pretty big adoption issues on the Calendar (getting people out of Outlook) due to the lack of the ability to forward an invite that isn’t created by the user. I know if the user owns the meeting they can edit details and add a participant, but often we forward external meetings and/or internal meetings that aren’t owned by the user. Has anyone figured out how to handle this use case? Or @Support can we prioritize please :)!!

231
Javier - Developer Relations
NPdevs
NPdevsHelper
asked in Product Q&A
Must use Microsoft Edge to sign in

This is a mobile app only issue.After successfully signing in with MS Outlook on iPhone, I get the following error:You can’t get there from hereYou must use Microsoft Edge to access this resource.Since I am not about to install Microsoft Edge, I’d like to know if there are any other ways to log in. F.ex. by associating a Google Account with my Front App account? Note: I have no issues logging in with the Desktop App. Update: A quick work around is to use the email / password sign in.

251
sadie_mcdaniel
ArranLeith
ArranLeithConversationalist
asked in Product Q&A
Facebook - Filter People commenting on posts and/or replied to your story

Currently when someone comments on our Facebook story with an emoji/reaction it gets picked up on our system and gets tagged as a “member problem”. We want our members to be able to message us with an issue and we’ve got trigger words that activate that. We can’t just turn off all Facebook messages/reactions as we need to reply to some of them. This is where it gets tricky. We also have a rule where if the “Conversation Subject doesn’t contain: mentioned you on an; Commented on your; “ then add Member problems. We found this stops comments on Facebook posts flooding our views.   What we’re finding is when we put a post up on our story and it gets a reaction really quick. People are messaging in and it just floods the “member problems” view with these messages. We then have to manually go through and add a tag to separate the different types of messages.  Is there a way to separate a reaction/emoji from a genuine message?Is there also a way to put messages in our Facebook Group into it’

1792
PhoebeatFront
kristina
kristinaRookie
asked in Product Q&A
New workspace v. new inbox v. assignment rules in shared inbox?

Hey team, we are in the process of rolling out Front for our company. We have some employees that have been users in the past. Currently, we are trying to decide if we should leverage workspaces, various inboxes, or rules for assignment. The employees that have used Front before used the same shared inbox with other distinct teams that are on the same client account. However, they mentioned the assigning can be quite burdensome. What would you recommend here?

81
sadie_mcdaniel
kristina
kristinaRookie
asked in Product Q&A
Customer Sentiment

In addition to the CSAT, which is great, is there a way to track or infer customer sentiment in a particular email?

121
PhoebeatFront
john_grabowicz
john_grabowiczConversationalist
asked in Product Q&A
Is it Possible to attach a File from my MS SharePoint,

I save Most of my files to my Company SharePoint Site,  and when I try to attach a File the only options are  from my Computer or Google.     Wonder if there is a way to select from the Company SharePoint site. 

91
PhoebeatFront
margo
margoConversationalist
asked in Product Q&A
Tag Strategy During Rollout: Phased or Predefined?

Hey Front Community! 👋When rolling out tags in Front, did you take a phased approach—starting with a few and refining as you went? Or did you launch with a more defined set of tags from the beginning, knowing they might evolve over time?What worked best for your team? Any lessons learned or strategies you’d recommend?Thank you!

261
PhoebeatFront
XpertAndrew
XpertAndrewEnthusiast
asked in Product Q&A
Embed in the knowledge base

Hello,  Is there any way to embed in a knowledge base article other than the limited video/inline photo? Our Ops team has hundreds of “How-to’s” created using Scribe, and it appears that I will only be able to link it in the knowledge base article, not embed it. Is that true? If so, is there any ETA on when that may be possible (I know the KB is on the “newer” side)We would prefer to stay within Front and expand our users in the company to it but may be forced to buy an outside knowledge base depending on the capabilities.  Appreciate any help! 

171
cat_apac
vrauch
vrauchConversationalist
asked in Product Q&A
Load Balance w/ Round Robin Feature

Hello, We have a new employee starting soon and wanted to ask if there is a way we can add load balancing with the Round Robin already in place. 

252
vrauch
kyliea
kylieaRookie
asked in Product Q&A
Inbox settings

We are looking for ways to organize both our personal inboxes and shared inboxes. We would like to be able to see unread messages first/at the top of the inbox. We also would like for shared inboxes to have send settings. We do not want emails to archive when we reply to them.  

2303
harry
aholt
aholtConversationalist
asked in Product Q&A
How to turn off Conversation View

Is there a way we can turn off the ‘conversation view’ setting so when replies to an e-blast come in, they’re not all grouped together under one thread? 

383
jason
Margaret
MargaretConversationalist
asked in Product Q&A
Rule to automatically follow up when there has been no response to a quote

I am trying to create a rule that will follow up an archived email, in a specific mail box, after 7 days with a reminder to respond to a quote.  The rule runs but replies to me instead of the customer…. Anyone help?  

282
Margaret
kim_iburg
kim_iburgConversationalist
asked in Product Q&A
Encrypted Emailing - message and attachments

Receiving and sending the personal information of our customers is a critical part of our work and we’ve experienced challenges with encrypting both the body of the message as well as attachments.  How is everyone else achieving this?

392
kim_iburg

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