Skip to main content
margo
margo
Conversationalist
March 17, 2025
Solved

Tag Strategy During Rollout: Phased or Predefined?

  • March 17, 2025
  • 1 reply
  • 143 views

Hey Front Community! đź‘‹

When rolling out tags in Front, did you take a phased approach—starting with a few and refining as you went? Or did you launch with a more defined set of tags from the beginning, knowing they might evolve over time?

What worked best for your team? Any lessons learned or strategies you’d recommend?

Thank you!

Best answer by PhoebeatFront

Hey Margo, 

Phoebe here from Front again :-) 

If you’re rolling over from another system like Outlook or Gmail, we recommend that you convert your labels in thoses system to tags in Front when connecting your channels (you’ll see this as an option when you set those inboxes up). However, if you’re starting fresh, it’s probably a good idea to start with limited tags and then build from there. 

I definitely recommend checking out our Front Academy course on tags here. In it, you’ll be able to get inspiration for how teams are using tags in their setup!

1 reply

PhoebeatFront
PhoebeatFrontAnswer
Fronteer
March 19, 2025

Hey Margo, 

Phoebe here from Front again :-) 

If you’re rolling over from another system like Outlook or Gmail, we recommend that you convert your labels in thoses system to tags in Front when connecting your channels (you’ll see this as an option when you set those inboxes up). However, if you’re starting fresh, it’s probably a good idea to start with limited tags and then build from there. 

I definitely recommend checking out our Front Academy course on tags here. In it, you’ll be able to get inspiration for how teams are using tags in their setup!

-Phoebe, Senior Customer Support Specialist @ Front
    Terms & ConditionsAccessibility statement