Solved
Customer Sentiment
In addition to the CSAT, which is great, is there a way to track or infer customer sentiment in a particular email?
Hey
If your team is on the Growth plan or higher, you could join Front’s open beta and use our AI tagging feature. Once that’s activated, you will see a rule template to add sentiment analysis on conversations!
We have an article here on how AI tagging works: AI Tagging [open beta]
To set it up, any company admin can navigate to the AI tab in company settings and enable any AI feature(s) your organization would like to use.
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