In addition to the CSAT, which is great, is there a way to track or infer customer sentiment in a particular email?
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Hey ​
If your team is on the Growth plan or higher, you could join Front’s open beta and use our AI tagging feature. Once that’s activated, you will see a rule template to add sentiment analysis on conversations!Â
We have an article here on how AI tagging works:Â AI Tagging Âopen beta]
To set it up, any company admin can navigate to the AI tab in company settings and enable any AI feature(s) your organization would like to use.Â
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