New workspace v. new inbox v. assignment rules in shared inbox?

Question

Hey team, we are in the process of rolling out Front for our company. We have some employees that have been users in the past. Currently, we are trying to decide if we should leverage workspaces, various inboxes, or rules for assignment.

The employees that have used Front before used the same shared inbox with other distinct teams that are on the same client account. However, they mentioned the assigning can be quite burdensome. What would you recommend here?

Sadie · Accepted Answer

Hi Kristina! The option you choose in Front for workflow will highly depend on your team and desired outcome. I’ve included a few resources below that can help guide you!

https://help.front.com/en/categories/188-workflow-basics
https://help.front.com/en/articles/2270
https://help.front.com/en/articles/2206

In my experience, most teams that need to work collaboratively excel when utilizing Shared inboxes and Assignment rules. I’ve included a bit more about that below!

https://help.front.com/en/articles/2057
https://help.front.com/en/categories/321-rules-for-common-workflows

Please let me know if you have any follow ups, or reach out to our Support Team with more details about your team so we can provide detailed suggestions!

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