Product Q&A

Got questions about how to use a feature? Need help troubleshooting? Ask away and our team or your peers can assist.

  • 102 Topics
  • 224 Replies

102 Topics

kailyn
kailynConversationalist
asked in Product Q&A

Reporting

I was wondering if its possible to get a report for how many emails each client sends?Or how much time is spent in meetings with each client?

3
Patrick V
4 months ago
S
samanthamRookie
asked in Product Q&A

Delegation Question

Does anyone know how to hide folders/emails when using delegation. For example, we use delegation when a CSR is out and would like to hide some of their personal emails from the person delegated to.

2
PhoebeatFront
5 months ago
andrew.h
andrew.hEnthusiast
asked in Product Q&A

When to expect the 'Compose with AI' feature to utilize GPT 4

With today’s news that OpenAI announced the general availability of GPT4 through its API, should we see the ‘compose with ai’ feature using GPT 4 right away?

1
PhoebeatFront
5 months ago
tommeyboy
tommeyboyRookie
asked in Product Q&A

Getting error when trying to modify rules.

I’m a new front user that is running the starter plan.  We were a Helpscout user and are moving to Front for the additional capabilities that it offers.  We have a little over 150 domains and approximately 250 email address (Channels) that we’ve got setup in Front so far. We have setup 1 keyword tagging rule, 1 message recipients tagging rule, 1 archive email tagging rule and 1 route rule.  I’m now getting an error that says that my plan doesn’t include additional actions in workflows. I’m not quite sure that means. Any idea why I cannot modify or add to my rules?  

1
cat_apac
5 months ago
aaron
aaronRookie
asked in Product Q&A

Draft History or Versions

Is there a way to see “Draft Versions” or “History”? We lost a version of a draft and would love to get it back.  

1
cat_apac
5 months ago
A
AFoshEnthusiast
asked in Product Q&A

Flag a specific email within a thread

How can I flag or pull a specific email out of a long thread? I need to remember that I have tasks in this specific email, but as other people reply, it just gets lost in the thread. Even if I moved that specific email to a new conversation, the subsequent replies would get pulled out too, correct?I would like to be able to star or have a specific email stand alone so that when it snoozes or just lives in my inbox as an important task, I can focus on that one piece and not have to wade through the whole thread.Side note - can you delete certain replies without deleting the whole thread? I’d like to get rid of emails that say “thanks” but it appears that the whole chain deletes when I do this. 

1
Patrick V
5 months ago
javier
javierRookie
asked in Product Q&A

Necesito que Front esté en Español

Necesito que Front esté en Español

1
cat_apac
5 months ago
SimpleOnlineBookkeeping.com
SimpleOnlineBookkeeping.comRookie
asked in Product Q&A

Archive Conservations not Unarchiving when I receive an email. And new emails going to Archive.

Why is it that all of my archive messages when i get replies, are no longer showing in “Open”? They are not unarchiving and I have no idea why. I currently dont have any rules in place so that should not be the issue.

1
cat_apac
6 months ago
j2sw
j2swRookie
asked in Product Q&A

Removing Formatting?

How do I remove formatting in front? Here is a typical scenario.  I do a copy and past and it pastes the formatting.  In Apple mail I would just do “remove formatting”.  Only way I have found in front is to change it to markup, remove any urls, and then go back.  This is cumbersome

1
H
6 months ago
Front User
Front UserFronteer
asked in Product Q&A

The images in my signature keep breaking. How do I fix that?

The images in my signature keep breaking. How do I fix that?

1
C
6 months ago
Front User
Front UserFronteer
asked in Product Q&A

Broken signature

 Images and formatting are breaking when I try to recreate a signature. Can you help?

1
C
6 months ago
Front User
Front UserFronteer
asked in Product Q&A

Rule didn't tag conversations correctly - how can I apply tags retroactively

I created a rule to tag emails, but old conversations didn’t get tagged. How can I apply this retroactively?

1
C
6 months ago
Front User
Front UserFronteer
asked in Product Q&A

Delete an inbox without losing data

I want to get rid of an inbox, but I don’t want to lose the historical messages. How can I do this?

1
C
6 months ago
Front User
Front UserFronteer
asked in Product Q&A

Change email domain

Our company got bought out so we’re changing names, including email domain. How do we do that in Front?

1
C
6 months ago
Front User
Front UserFronteer
asked in Product Q&A

Can't see team inbox

My manager set up a new team inbox for us but I can’t see it in my Front.

1
C
6 months ago
Front User
Front UserFronteer
asked in Product Q&A

Front Chat not showing up on website

I set up Front Chat but the chat box isn’t showing up on my website. Can someone help me troubleshoot?

1
C
6 months ago
Front User
Front UserFronteer
asked in Product Q&A

Can I delete a message permanently?

Can I delete a message permanently?

1
C
6 months ago
Front User
Front UserFronteer
asked in Product Q&A

JIRA ticket status in Front

I'm wondering about better visual on Jira tickets. Is there a way to basically reopen a conversation when the conversation is ready to respond to or send a status change to Jira? I'm guessing this may be best with Zapier.

1
C
6 months ago
Front User
Front UserFronteer
asked in Product Q&A

Show accounts pinned on your sidebar

Hi, Is there a way to show accounts pinned on your sidebar without making a tag?

1
C
6 months ago
Front User
Front UserFronteer
asked in Product Q&A

Rule based on the account name mentioned in the body

Can you make a rule based on if the account name is mentioned in the body? we have Salesforce notifications where the contact isn't included and shouldn't be but it should be assigned to the account owner. Part of what I'm trying to do is eliminate any rule where the rule is created once per account. Is there any possibility of a catch all rule like: WHEN inbound message is receivedIF subject or message body contains Account nameTHEN assign to Account owner. 

1
C
7 months ago
Front User
Front UserFronteer
asked in Product Q&A

Difference between AND and OR in rules

Does it really matter whether rule conditions are set up with AND or OR conditions??

1
C
7 months ago
Front User
Front UserFronteer
asked in Product Q&A

Are time rule triggers based on calendar or business hours?

Are the "hours" in the time passed trigger for a rule based on business hours set up in Front or are they calendar hours? For example, for the “time passed since trigger” rule condition.

1
C
7 months ago
Front User
Front UserFronteer
asked in Product Q&A

Forwarding rule after time period

Hi! I've got a specific "rule" question.  I'm looking to create a rule where we can forward a specific email (identified by a tag) to a recipient 3 business days after it has been archived.  In looking at the rules, I think what I may be missing is the ability to set it so that the action (forwarding) occurs 3 days after an event (archiving). Is there a way to set this up? If not, do you have any creative ways in which we may be able to achieve this? Thanks!

1
C
7 months ago
Front User
Front UserFronteer
asked in Product Q&A

Scheduling link issue

My Front calendar scheduling links are setup with the Zoom option but it doesn't look like Zoom is being added to the meeting requests when people schedule a meeting. Please can you advise.

1
C
7 months ago
Front User
Front UserFronteer
asked in Product Q&A

100 attachment limit problem with a channel

Dear Team, Kindly note that we are receiving the below message when trying to send an email from one of our channels. 

1
C
7 months ago

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