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ianh
Conversationalist
July 21, 2025
Solved

How do I go back to the old Front App?

  • July 21, 2025
  • 6 replies
  • 2114 views

My team is mostly on Macs and the consensus is that this update is a step backward. No one likes change I get it but this is not the change we needed.
How do we go back until you guys sort out these issues?

    Best answer by Matt_Flomoco

    If you click your account icon on the bottom left there is a toggle for “Enable new inbox experience.”

     

    I believe they said this will only be available until early August. Hopefully they extend that or make some changes to the new experience before then.

    6 replies

    Matt_Flomoco
    Helper
    July 21, 2025

    If you click your account icon on the bottom left there is a toggle for “Enable new inbox experience.”

     

    I believe they said this will only be available until early August. Hopefully they extend that or make some changes to the new experience before then.

    PhoebeatFront
    Fronteer
    July 21, 2025

    Hey Ian, 

    Matt’s instructions should do the trick. At present, we plan to keep the old layout available until August 5. if you haven’t already, I highly recommend submitting any specific feedback on the new layout to our team here

    We’re tracking all feedback and our Product team is reviewing these requests.  This isn’t the end of the redesign, it’s the beginning, and we’ll continue iterating based on what customers tell us they like/dislike! 

    -Phoebe, Senior Customer Support Specialist @ Front
    ianh
    ianhAuthor
    Conversationalist
    July 22, 2025

    Yay thanks. Told my whole team - happy now! I’ll get in touch with the product team but I’m sure I’m not the only one asking “who moved my cheese?”

    ianh
    ianhAuthor
    Conversationalist
    July 22, 2025

    btw - please re-introduce pressing delete on an email on Mac. Super dooper annoying. 

    PhoebeatFront
    Fronteer
    July 22, 2025

    @ianh  Noted, I’ll pass this feedback to the team! 😎

    -Phoebe, Senior Customer Support Specialist @ Front
    DK1
    Conversationalist
    August 6, 2025

    Not a fan of the new inbox layout. As mentioned above, it feels like a step backwards.  Please bring back the toggle option to use the old layout.