Hey Justin!

All archived and resolved conversations now live under “Done” in your left-hand sidebar. If you need to view archived conversations for a specific inbox, you can still find that within the inbox or use search: 

 

If you have any questions on the new layout, you can check out this article here: Exploring Front’s new inbox experience 

We are recording and reviewing all feedback shared about the new experience, and will continue to refine and improve the new layout in the coming weeks. So, please let us know if there are specific elements that you would like to see changed or improved.

I am so confused!  I understand where to look for resolved emails that were part of the ticketing process for shared inboxes.  I don’t know how to find archived emails from my inboxes.  Can you help me?

Hi!

That is a good question. The “Done” section in your left-hand sidebar also has a filter for your individual inboxes. You will want to click the three-stacked lines and then select your individual inbox. That will filter your done section to only show the archived conversations within your individual inbox.

If you have any other feedback about the recent redesign, we would love to hear it! It would be super helpful for our Product team to understand where to focus.

Thank you for making Front better for you and your team!