Hi,

I was advised there is no way for the archived count to show in the side bar. I’m curious to see if there is some form of a work around as often is found from other users.

Harry

It is weird because for some tags, they show archived conversations, which i think the green ribbon at the right top corner is indicating. 

Hi Sean 

Isaiah here from the Front Support team! Thanks for sharing these details. Currently, the tag counters will always show the number of open conversations. We don’t have a setting to change this behavior currently. That said, we do have an existing feature request to change this behavior that you can upvote for here! Feel free to click the Vote button on the left-hand side of the feature request to tell our team how important this update would be for your team. You'll then be subscribed to receive email updates if a feature that you submitted or upvoted is developed and shipped!

Thanks again, and please don’t hesitate to reach out with any other questions