Product Q&A

What setting can we use to stop this from happening?  What is the use case for which it is _useful_ to unassigned a conversation just because of a change in inbox?

At my company we have a group of several people working in different time zones. I would like to know how I can automate a response timer that would work for everyone individually without having to automate a separate rules for each member?

Is it possible to view and download Front email attachments when viewing the message directly in Slack?

Hello Front Community,Today I noticed the URL link icon is gone when creating a message. It used to be at the bottom a few icons to the right of the attachment one. Does anyone know how to get it back? I used it extensively. Thanks in advance!Amy

HiI have been a customer of Front for 1.5 years, and during this time, I’ve seen so many integrations added, but not GitLab yet. This is a thread to discuss why we have not seen this yet implemented.I tried to create an idea months ago, but it got merged into an invisible idea, so sadly the community can’t see it and maybe upvote it!Merged idea for Gitlab integration to an invisible idea I wonder if this because Front is already working on it or if they don’t care about integrating with Gitlab?I wonder if I’m the only member of the community waiting for a Gitlab integration? Raise your hand if you are looking for a Gitlab integ

Hello, I’m looking for advice on how to make the new UI more readable, whether there will be accessibility options like high-contrast (or color-blindness) themes in the near future, or if it is necessary to raise this as a feature request.In both the light and dark themes, I can no longer distinguish the sidebar or see separation between conversations and messages. Subject lines blur into senders and previews, making it hard to read. I'm not color blind but I can't perceive the subtle shade differences with the new UI that others seem to. I typically leverage high-contrast themes in Windows and increased monitor brightness/contrast to reduce eye strain and increase clarity, but even with adjustments the light theme remains hard to use. The dark theme offers better contrast but still lacks boundaries between text.Like many other posters I will use the old inbox experience for as long as possible because it was better. But I see that the Front team is responsive a

Hi Guys,We’re currently trying to set up WhatsApp on Front but running into the error below. Has anyone else come across this before? 

I’ve noticed a couple of limitations in Front Calendar and was curious if others have found effective workarounds while these features are still in development: Cancellation Notes: Currently, when deleting a meeting, there’s no built-in option to send a cancellation message. I’ve been manually notifying attendees via email before removing the event, simple enough, but not ideal. Co-Organizer Functionality: Since Front doesn’t support assigning co-organizers, I’ve been using Teams or Outlook to set that up, which then requires managing changes through those platforms. It works, but adds a layer of complexity. If anyone has discovered a more streamlined approach or temporary solution, I’d really appreciate hearing about it. Always open to learning from how others are navigating this.

Hi everyone,I’m exploring ways to make message templates accessible across the entire organization, spanning all workspaces. Currently, Front’s “Company” workspace settings support rules, but not message templates, which limits centralized management.The two workarounds I’ve come across are:Creating a shared workspace that everyone can access, solely to house the template. Keeping the template in its original workspace and granting template-level access to all users.Both approaches work, but they’re not ideal—especially when it comes to maintaining consistency and avoiding duplication across multiple workspaces.Curious to hear how others are handling this. Have you found a more scalable or elegant solution for distributing templates organization-wide?

Curious if anyone else is experiencing this - we did contact support with no response yet.We added a new user to Front and they don’t have access to Contacts. It’s not in their app switcher menu at all. I can’t find a setting for this or anything…. anyone else have this problem?  

Hi! I am wanting to looking into notification settings within different inboxes for workspace admins. I’m currently a main admin for our Front Instance and on the end-user side, I won’t be using some of the inboxes set up across the team. Is there a way I can customize my notification settings on the Mac Desktop app? Thanks!

Is it possible to search a shared inbox’s archives by user? So, like I could search to see all the emails that I specifically archived? It’s likely not possible, but I won’t know for sure unless I ask. Thanks!

I used the “time off” feature when I took 2 days off in order to enable the auto-responder. There were several conversations assigned to me in a shared channel for which we received an inbound message while I was out of office. When that happened, I was unassigned from the conversations. I would like the conversations to remain assigned to me, so that the inbound responses would be waiting in my inbox upon my return. As it was, I missed them at first. How can I avoid being unassigned on conversations like this? I can imagine two possibilities:A way to enable the auto-responder without marking myself “out of office” (maybe I can do this with a rule? seems like a hack) Changing some settings so that inbound messages do not auto-unassign me. 

Please put the search box back on the main dashboard. I use the search button 500 times a day and now I have to click the little search button everytime. It adds hours to my day. 

Front’s native knowledge base is solid, but does lack some of the features available in other knowledge management systems. Is anyone out there integrating another KB with Front, and if so, what system are you using and how well does the integration work?

The update this morning seems to have moved the Archive folder? Where did it go? 

I have found the Inbox When Ready extension for Gmail extremely valuable in preserving my focus against compulsively checking my email and getting distracted, while still enabling me to look up past emails when needed. Is there any way to recreate that functionality in Front? Viz., create a barrier to checking my Open emails (a 10-second delay for instance would be amazing) while still allowing me to compose and search? 

Sometimes I receive an email with a numbered or bulleted list where the text does not wrap at the end of my screen, so I have to copy-paste it to another program in order to read it. This occurs both when viewing the email in an external email or when viewing it in the main app (see screenshots below for examples)Is there a way to force all text in received emails to be wrapped? If not, would you please consider this a bug report / feature request.  

Why introduce a new UI that requires 5X more clicking? 

Hello,I’m quite disappointed with the service we've received from Front recently. We transitioned our main business communications to Front from another provider following a successful trial earlier this year. One of the key factors in our decision was the availability of live chat with a real person—we tested this during the trial and consistently received responses within 30 minutes or less for multiple queries. This level of service continued for the first few weeks after onboarding.However, the live chat was subsequently removed, first replaced by a bot, and now by a message board-style system where issues are posted. The responses we receive are often brief and generic—resembling AI-generated replies—with a couple of unhelpful sentences followed by a link to an article. It’s been genuinely disappointing. We carefully evaluated several options before choosing Front, and we now feel somewhat let down.Additionally, the recent update has introduced issues with

If you aren’t going to give us the new version back, at least give usmore contrast in both the light and dark versions! search bar at the top “compose” more obvious discussions…??? because, no really, WHERE ARE THEY

It is pretty clear that no one likes the new update.  Please provide options to return to the old interface.

Hello, is there a way to activate notifications in the top bar of new front like we had in the old front? This is a super important feature for us.Thank you,

My team is mostly on Macs and the consensus is that this update is a step backward. No one likes change I get it but this is not the change we needed.How do we go back until you guys sort out these issues?

We want to Sort Archived Messages by Date Received, NOT ArchivedBeing able to have an option to sort Archived Messages by the date the message was originally received would be super helpful.  I don’t see that option existing, but wanted to ask, in case we’re missing it.  If it doesn’t exist, I’ll definitely be putting it in as an Idea for a future feature.