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sophiegandar
sophiegandar
Conversationalist
April 22, 2025
Solved

Logo in signature - not working

  • April 22, 2025
  • 4 replies
  • 284 views

Hi there,

We’re a small team and half of us have a break in the logo that’s been working fine in our signatures for years. Any ideas? The code appears consistent across the team.

    Best answer by cat_apac

    Hi ​@sophiegandar, Cat here also from the Front support team.

    Thanks for the update, this sounds like something we’ll need to investigate in more detail.

    Would you mind opening a request with our team directly via https://help.front.com/en/customer-portal?

    Please let us know the name of a signature affected, the message ID of a message where the issue was observed and if possible a screenshot showing the behaviour. We’ll take a closer look and get back to you directly after taking a look!

    Cheers,
    Cat

    4 replies

    Sadie
    Sadie
    Fronteer
    April 24, 2025

    Hi there! There are a couple reasons this may be occurring:

    • Uploaded images from your computer: If you're seeing broken images in your signature when sending messages, try editing your signature and re-uploading the file or using an externally hosted image instead.

    • Externally hosted images: If you see a broken image icon it probably means you haven't set your image to be visible to the public. Please review the settings on your hosting service and try again.

    If you’ve tried troubleshooting based on the way these images are hosted, I’d recommend reaching out to the Front Support Team with an example conversation ID so they can dig in a bit further!

    Sadie - Senior Customer Support Specialist
    sophiegandar
    sophiegandarAuthor
    Conversationalist
    April 27, 2025

    Thanks Sadie, but the logo is working for some of our team and is hosted on the website, publicly, and has been for years.

    cat_apac
    cat_apacAnswer
    Fronteer
    April 28, 2025

    Hi ​@sophiegandar, Cat here also from the Front support team.

    Thanks for the update, this sounds like something we’ll need to investigate in more detail.

    Would you mind opening a request with our team directly via https://help.front.com/en/customer-portal?

    Please let us know the name of a signature affected, the message ID of a message where the issue was observed and if possible a screenshot showing the behaviour. We’ll take a closer look and get back to you directly after taking a look!

    Cheers,
    Cat

    sophiegandar
    sophiegandarAuthor
    Conversationalist
    April 28, 2025

    Hi Cat, thank you - I’ve opened a request.

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