Next-generation voice integrations

Hey Rachel, Phoebe here with the Front team. 

Front does not currently have a native integration with Telus. For a list of the integrations we support, you can check out this page on our website. 

I’d definitely recommend submitting a feature request in our Ideas portal for this integration! I’m not seeing that it’s been suggested before. :-)

Hello, 

But when you say that you will seamlessly integrate voice calling into Front, will we be able to make calls with our own business number ? How will it work ? Could all our calls go through Front ?

Is it possible to have more in-depth training on the Front application? I have several questions regarding the statistics too, I don't find it very clear. Can you direct me to someone for a one-on-one meeting ?

Hello Rachel, Tia from the Front Team. 

Front integrates with several voice providers. You can find more information on each provider here: Voice Integrations. 

For example, our Aircall and Dialpad integrations allow you to accept and make phone calls directly in Front. We suggest contacting them directly to obtain detailed information on the possibility of using your existing business number.

It’s great to hear you’re interested in getting more in-depth training! We’ve got several resources to support you and your team:

1. Front Academy - Here you will find guided learning paths on how to get your team set up for success. Front Academy is your go-to learning platform to help answer questions on advanced features like automated rules, setting up your team, or sharing best practices for rolling out Front at your company. Here you can see our full course catalog of individual courses. I'd suggest starting with this Welcome to Front module which will walk you through everything. 
2. Live training - If your team prefers live training over self-guided resources, you can sign up for a weekly session hosted by Front’s Education Team. This is an incredible resource to also get all of your questions answered during the live Q&A segment. Available to any user with a Front login
3. Help Center - Search for answers to your questions or browse our Help Center. Here are two quick guides to help you get started Front Quick Start Guide , Admin and End User Guide

For more specific questions about your Statistics feel free to reach out to us at Support@Frontapp.com and we’ll be happy to assist.