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troweRookie

Product Q&A

Tag Rules

Hi, We have had some issues with tagging emails correctly due to the wide variety of how someone can request an action from us. What is the best way to get around or deal with this? It’s been mentioned that set email formats/forms would work well. Thanks,

1 day ago

mattgRookie

Developer Q&A

Issues with Zapier and Front API

I’m working on setting up an automation between Front and Clio (law firm management software that my firm uses), and have to use the Front API through Zapier’s API Request Beta. I currently have a Company Rule in Front that triggers off of adding a tag to a conversation and then sends a POST to a Zapier webhook. I’m trying to then pull conversation fields via the below API GET request, but an receiving the error seen in the below screenshot. I’m adept with Zapier and have used it with Front previously, but unfortunately the specific process automation I’m building requires use of the API and I’m admittedly not super familiar with dealing with those requests. Any suggestions to get the GET request pinging the conversations end point working?

1 day ago

michaelduffyConversationalist

Developer Q&A

Looking for Ideas

Hello! I’ve recently ben working through the FCA certification, and I’m excited by all the different aspects of Front that are available. I’m the head of the B2B division of my company, and serve as the admin for our employees who use Front, primarily our sales and customer service teams.I’m wondering if there are any users who already use the same services that I use, and if you’ve figured out any clever context links that I could implement in my system. The most common services we receive communication from are Faire, QuickBooks, Asana, Shopify, and Dialpad Voice. If anyone has developed custom fields or context links for these services, I’d love to hear about it.Thanks in advance!

1 day ago

heather_hendricksEnthusiast

Product Q&A

Rarely used templates... Can they be archived or hidden?

I have templates that are important and will be used, however, rarely used. Is there a feature to hide or archive message templates?

1 day ago

troweRookie

Product Q&A

Tips

Does anyone have any general tips with front use so we can compare to see how we might do better? Thanks.

2 days ago

tchristlerConversationalist

Workflows discussion

Chat Survey

Is there a way to automate a survey to users following a chat conversation?

3 days ago

CSM_IConversationalist

Get started on Front

What is the most effective feature and tools you have found to maximize time?

I have found that using tags and rules together has been my favorite tool. This approach has saved my team a lot of valuable time!

3 days ago

HonzaEnthusiast

Product Q&A

Sometimes bounced email to one domain – why?

Hello. I have a problem with our emails to ONE specific domain.Our user sends emails from a shared inbox with a Google group channel.SOMETIMES there is an error in Front, and the email to NAME@DOMAIN.cz is not delivered. The error in Front looks like: bounce / 450 4.1.8 <bounces+7887486-433e-NAME=DOMAIN.cz@front-mail.OURDOMAIN.com>: Sender address rejected: Domain not found. There is no incoming email with info about rejected emails.Most of the time, user’s emails to this address go uninterrupted. Their admin can see only this log entry when the email is rejected:Sender address rejected: Domain not found; from=<bounces+7887486-433e-NAME=DOMAIN.cz@front-mail.OURDOMAIN.com> to=<NAME@DOMAIN.cz> proto=ESMTP helo=<o6.front-mail.frontapp.com> I have no info about their email server.Deliverability in Front is set correctly. As far as I know, there are no similar problems with other domains. What should I or their admin set up to make an uninterrupted flow of emails?

4 days ago

luisConversationalist

Developer Q&A

Events pagination broken

Paginating over the events API is broken:I’m using the “list events” API. My first request is to https://api2.frontapp.com/events The response contains some events + _pagination.next = https://relayapp.api.frontapp.com/events?page_token=Token_1 When I use the next page URL, I get the following response: The exact same events as in my first request (I was expecting the next batch of events) As _pagination.next, I receive the exact same URL I’ve just requested (with page_token=Token_1) This makes this API unusable, since I don’t have a way to paginate and iterate over events.Note:This happens both with and without a query. So it can’t be a query issue on my side. Also this only happens in /events, but pagination works as expected for any other API (e.g. conversations). However, only /events is jumping from the api2.frontapp.com domain to my app-specific domain in pagination, so might be related to that?Is there a known bug on your side?Thanks!Luis.

8 days ago

jeffrey_herrinRookie

Product Q&A

Reverse Filtering

I am working to try and improve search functionality for my teammates. One of the continuous complaints is that some of our group reporting crowds our search results when looking for previous conversations. We tag these reports which allows us to archive them and keep our inbox clean, but if you search using the order number then all of those reports appear in the search. When trying to filter these out I do not see an inverse filter, as in filter by tags that do not equal “Reports”. Anyone had any luck with inverse filtering?

10 days ago

Developers

Community topics about Front APIs and SDKs

Front users

Community topics about Front features and workflows

Frontlines forum

5 topics
7 Replies

troweRookie

Product Q&A

Issues with Zapier and Front API

1 day ago

abdur_siddiquiConversationalist

Developer Q&A

% of Messages with SLA Breaches

Is there any possibility to fetch the messages (not conversation) which has respond time more than 48 hours (example). The purpose of this to fetch the messages respond which has breached pre-defined SLAs (which in our case is 48 hours). So, what I am thinking is to fetch number of messages sent in a specific time period and then fetch the messages with respond time more than 48 hours. The below code (API Endpoint) can be used to fetch number of messages sent: import requestsurl = "https://api2.frontapp.com/analytics/reports"payload = { "metrics": ["num_messages_sent"] }headers = { "accept": "application/json", "content-type": "application/json", "authorization": "Bearer <Token>"}response = requests.post(url, json=payload, headers=headers)print(response.text) But how can I fetch messages with respond time more than 48 hours ?If there is better approach to perform same task, feel free to mention ?

1 day ago

michaelduffyConversationalist

Developer Q&A

Looking for Ideas

1 day ago

heather_hendricksEnthusiast

Product Q&A

Rarely used templates... Can they be archived or hidden?

I have templates that are important and will be used, however, rarely used. Is there a feature to hide or archive message templates?

1 day ago

troweRookie

Product Q&A

Tips

Does anyone have any general tips with front use so we can compare to see how we might do better? Thanks.

2 days ago

helenaCommunity Manager

Product Q&A

Dynamic objects AMA: pull info from any system into FrontAMA

Did you know you can pull in information from your third-party systems directly into Front with dynamic objects? Simplify and automate your communication workflows using the orders, shipments, accounts, and other business objects that your communications center around.If you’re curious to know more, you’ve come to the right place! We have our Product Manager @robby_p here to answer all your questions about dynamic objects and how to use them with your systems. 📹 Here’s a demo showing dynamic objects in action and how to set them up: If that looks interesting to you, you can use these additional guides to help you set up:How to create dynamic objects Create dynamic objects with third-party dataAnd now, fire away with your questions below! This could get technical depending on how deep you want to go, so we welcome all your questions as you’re setting up, or general questions about how you might use this feature. Robby will answer them all on Tuesday, December 5 (but questions after tha

95812

2 days ago

helenaCommunity Manager

Product Q&A

Linked conversations AMA: create new action items from conversationsAMA

We’ve all experienced those times when a single customer email generates several action items and requires us to work with multiple people. Good news is that we have Front, which already enables us to be very efficient at internal collaboration — but the better news is that we now have a brand new feature to help you spin off new conversations linked to the original so that you can keep all the related tasks organized! Enter linked conversations, the newest way to streamline your work even further.Here’s how it works:If you have any questions about this feature, our product team is eager to hear them and will answer them on Thursday, December 7 (including any that come in after this date). Leave them for us below 😀

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2 days ago

tchristlerConversationalist

Workflows discussion

Chat Survey

Is there a way to automate a survey to users following a chat conversation?

3 days ago

CSM_IConversationalist

Get started on Front

What is the most effective feature and tools you have found to maximize time?

I have found that using tags and rules together has been my favorite tool. This approach has saved my team a lot of valuable time!

3 days ago

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Dynamic objects AMA: pull info from any system into FrontAMA

Linked conversations AMA: create new action items from conversationsAMA

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