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Google Group Collaborative Inbox

Hi there! We are looking to transition another team over to Front. They currently operate using Google Groups instead of a Google Email Account. There is not a way “on the Google side” to transition a Google Group to a Google Email Account. So we are looking into Google’s option of a Collaborative Inbox. I am trying to figure out if the Collaborative Inbox would be configured the same way as a standard Google Email Account would be through Front? Or would this be set up as a Google Group in Front? The distinction between the two on our end is that the Google Group does not have a 2-way sync, but a standard Google Email Account does.

bradley_roeEnthusiast

Get started on Front

Small arrow

Hi does anyone know what the small arrow highlighted in the screen shot refers to?Thanks!

aayaConversationalist

Variable in signatures using CoreAPI to send messages

Hello,When using the Core API to create a new conversation and signature has dynamic variables such as {{user.name}}, it appears that it does not populate with the user name and just sends exactly that text {{user.name}}Is this a bug?If yes do you have some time line then it will be fixed?

darrinRookie

How can I update the external ID of a Front Account after it has been created?

I understand that the external ID can be set when creating an account, but I need to update the external ID after the account has been created. The documentation does not mention how to update an external ID. I attempted to patch the update using 'external_id', but this approach was unsuccessful. One possible workaround is to automate the process of deleting the account and recreating it with the correct external ID, although I would prefer to avoid this method.

CFMJayConversationalist

Workflows discussion

Need help with a script for to save attachments

Hello everyone!I am looking for someone that can help me to add a script that will automate the download of attachments based upon tags assigned. If this is something you could assist us with implementing, please reach out. Thank you! Jay

benandersonRookie

Best way to create rule for calendar invites

Hi, I have a rule setup that says when an individual gets an email it should be moved to a shared inbox. I want to set the rule that says not to move calendar invites sent to the individual. I have tried a rule to say if the header contains Exchange-Calendar then to notify the inbox owner and stop processing any other rules. I had this set up as rule number 1 but it still went to rule number 2 and sent to the shared mailbox. I am probably looking at the wrong header section but is there a better or correct way to set a rule against a calendar invite?

vy.ngoRookie

Workflows discussion

New Contact Alert

a way to set a front rule or tag to recognize when a new email address that has never emailed us before emails us

timkralConversationalist

Body Did Not Satisfy Requirements -- Incoming Messages on Custom Channel

I’m trying to receive incoming messages over a custom channel. I created the custom channel in my Front instance and copied the channel id from the Incoming API Endpoint. In order to test, I added the necessary values on the API docs page and gave it a try:➜ ~ curl --request POST \ --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \ --header 'accept: application/json' \ --header 'authorization: Bearer XXXXX' \ --header 'content-type: application/json' \ --data '{ "subject": "Sample Subject", "body": "Sample Body"}'{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.sender: missing"]}}I tried a couple of modifications hoping to back into a solution, but still the same general error:➜ ~ curl --request POST \ --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \ --header 'accept: application/json' \ --header 'authorization: Bearer XXXXX' \ --header 'content-

ArranLeithConversationalist

Signatures - Whatsapp, Facebook, Instagram

Is there a way to enable a signature to automatically appear at the end of every message? It works on email but is there a plugin or a feature coming that will allow the signature to appear on anything non email. It could just be a Front feature that puts it in the text box for you. Doesn’t have to sync with the respective apps

paulConversationalist

Add tag via link? (Kind of RSVP)

Hi there!I’m looking for a smart way how to catch-up again with customers later - if they would love to.We frequently get request from customers e.g. where they can buy our products (if out of stock).Out team replies that the given product is currently out of stock but will be available again soon.We would love to give the customer the choice:"If you would like to be notified as soon as the product is available, click this LINK."Kind of RSVP. If the customer clicks the link, Front should somehow add a dedicated TAG to the conversation (or put the customer contact to a list or anything else). Our goal is that we can easily find, follow up and inform those customers later. I can imagine of a lot of similar scenarios for this: feature requests, keep-me-posted on delays, RSVP, etc.How can this be solved best?ThanksPaul

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bthompsonRookie

Workflows discussion

email receipients

Is there a way to have Front recognize email addresses that are frequently used ?Also can they be tied to email addresses of people on that team?

Product MarketingCommunity Manager

Upcoming user experience enhancements for Front Chat, WhatsApp, SMS and moreFeature Update

We're excited to announce upcoming UI and UX improvements for chat-like channels to give them the look and feel of more real-time messaging. These updates will better differentiate between inbound messages from customers, outbound messages from agents, and internal-only comments so your team can respond quickly and accurately. Over the next few weeks, we’ll slowly roll these updates out to customers using the following channels: Front Chat, WhatsApp, SMS, Instagram, Facebook, Telegram, Slack, Google Business Messages, and other third-party messaging channels. We estimate that all customers on these channels will see the changes by mid-May. Have any questions or feedback about these changes? Please submit it here with the subject line "UI/UX for chat-like channels feedback."

Javier - Developer RelationsCommunity Manager

API news & updates

How to prepare for phone number normalization in the Front APIIMPORTANT

On September 1st 2024, we will be introducing E.164 phone number normalization to the Front API to address issues caused by inconsistent phone number handles attached to contacts. Phone number handles for contacts in Front can be created via the API, the Front contacts manager, incoming messages in channels, CRM contact syncs, and CSV import of contacts. With so many different ways of creating contacts and storing phone numbers for those contacts, it’s important to normalize the data because the different input formats can lead to duplicate contacts and related search issues. To prepare for this change, make sure your API requests are sending valid phone numbers with the country code included. Country codes must be preceded by a plus (+) sign. Read the “Potential impacts” section below for details.If you experience any issues with phone number normalization, reach out to us and we can roll the feature back for your company instance to give you more time to address the change. BenefitsE

Google Group Collaborative Inbox

Hi there! We are looking to transition another team over to Front. They currently operate using Google Groups instead of a Google Email Account. There is not a way “on the Google side” to transition a Google Group to a Google Email Account. So we are looking into Google’s option of a Collaborative Inbox. I am trying to figure out if the Collaborative Inbox would be configured the same way as a standard Google Email Account would be through Front? Or would this be set up as a Google Group in Front? The distinction between the two on our end is that the Google Group does not have a 2-way sync, but a standard Google Email Account does.

maryRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6531New

added idea PRD-I-6531 Message template plugin — Idea submitted in AHA and pushed to Insided via API

bradley_roeEnthusiast

Get started on Front

Small arrow

Hi does anyone know what the small arrow highlighted in the screen shot refers to?Thanks!

cindyduongFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-6529New

added idea PRD-I-6529 Redect certain PPI in chat/ email — Idea submitted in AHA and pushed to Insided via API

aayaConversationalist

Variable in signatures using CoreAPI to send messages

Hello,When using the Core API to create a new conversation and signature has dynamic variables such as {{user.name}}, it appears that it does not populate with the user name and just sends exactly that text {{user.name}}Is this a bug?If yes do you have some time line then it will be fixed?

darrinRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6526New

added idea PRD-I-6526 Ability to update external ID on an Account — Idea submitted in AHA and pushed to Insided via API

darrinRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-6525New

added idea PRD-I-6525 The option to duplicate rules — Idea submitted in AHA and pushed to Insided via API

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