Join your new favorite beta: Front’s inbox experience
We’ve received a lot of thoughtful feedback about the inbox experience in Front after the new UX launched this past July. We hear you!So, to focus our efforts where it matters most, we’ve created a dedicated beta group for the inbox UX. In this beta group, our product team will share early designs and flows for your input. If you’re interested in shaping what ships next, we’d love to have you. 📍Join the beta and give feedback What to expect:Previews of inbox improvements Short feedback activities and quick polls Updates on what we changed based on your inputDesigns have already started being shared in the group, so join the conversation. Thank you for helping us build a better Front!
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How Front Uses Front
How Front Uses Front: Smart QA for support managers
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Feature
Stay connected and visible by tagging contacts with @mentions in emails
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Resource
🌍 Introducing industry groups in Front Community
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Video spotlight
Click the playlist icon in the top right to browse more videos
Hot topics
Hire front engineer?
Hi,I have had front in my company for 10 years, however, I never really understood all the capabilities. I now need to figure out of I can actually work like I want with multiple inboxes, and actual shared inboxing across my small organization. Is it possible to find a freelance engineer, who can assist me with the things I wan’t to do?Simon
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Topic generation
I have been using front for about a week, and initially had no topics. Then on Sept 30th, four topics were created. No new topics were created since then.My questions on topics are:Will they automatically appear or does it take 30 days (as per your docs) for Front to evaluate new topics? If it does take 30 days since the last discovery, is there a way to “trigger” new topic discovery? If a flood of new emails come in about a new topic, such as a live site issue, will Front be able to create a new topic on the fly as needed without having to wait 30 days?Thanks in advance for your clarifications!
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Creating a rule that will assign to a teammate or forward an email to a teammate if they are not on Front
Hello!I wanted to create a rule with a ‘Rule set data’ using keywords to assign to a specific teammate who are on Front, but there are some keyword rules that should forward the email to a teammate who are not on Front. Is there a way to create one rule, Where keywords are triggered and assigns to a teammate orKeywords are triggered but forwards the email to a teammate who are not on Front.or is creating two different rules is my only option?
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Smart QA
We have enabled smart QA for our customer service team, but we noticed that some internal emails are affecting the scores and we can`t get a real picture of what is going on (i.e. when you forward and email without writing any messages it drives you empathy score down - this is part of our order entry process so there`s no need to write anything). How can we get Front not to take these emails into consideration?
