Product Q&A

We have a number (circa 500) of customers who regularly (daily/weekly) interact with our various sales and support teams. We are looking to implement CSAT.I would like to limit the number of CSAT requests each of these customers receive, for example no more than 1 per month.I thought a good way to do this was by adding the customer to a list when a CSAT request was made and then using membership of that list to filter any further requests, however I cant see a way to automatically remove the customer from the list a month later.Has anyone got any ideas?Cheers Ben

We are facing issue when adding new label in Front. At times it is visible in gmail and other times it is not. Same way other way, when adding label in Gmail, it is not visible in Front. Can someone help how to better use label and have gmail and Front in sync?

It would be great if we were allowed to pick how many months or weeks out someone can schedule a meeting with us using a Scheduling Link. I saw some other posts related to people wanting more than 2 months. I actually would like less than 2 months (only want people to be able to schedule with me over the next few weeks).

Hello community, I'm trying to figure out a way to link emails that relate to the same job. For instance instead of merging in to one conversation I want to keep client, supplier and subcontractor conversations separate but make it easy to find all the conversations related to that job easily. The goal is to later intergrate this with other software via the API so custom fields seems like the best option but they dont show up in a search. We could use tags but we use tags to show the status of a job and trigger certain rules. So i want to avoid this option because after a year we might have 1000s of job number tags that will make the tags menu cluttered.If anyone has some alternate options I would love to hear them.

Can there be logic or function created so a rule for the Auto Reply function to include being able to select a ‘”Reply All’’ rule. Reason: Typically more than one party is in an email message that requires same reply/notification in the auto reply message. Result: Everyone in copy on original inbound email message will receive the auto reply and subsequent details/information for recipient's internal processing. 

Hi there! I’m wanting to build a more customized reporting view in Front. For instance, on the ‘overview’ report, I’d like to duplicate the ‘changes over time’ tile and have it repeat several times with different metrics shown, so someone can just open the report and immediately see a bunch of metrics without needing to click around. I’d also like to adjust a bunch of the other tiles and the order they appear on the report. From clicking around, it seems like I can only adjust the filters (time period, users) and not any of the analytics/tiles themselves. Is there any way to do that?

Hello all. The gentleman that set up our Front ran it through Office 365. I believe I have had a breach on my Microsoft account and Microsoft have blocked my accounr.  Is there anyway I can have Front manage my emails directly until Microsoft fix the issue.  We are an essential business and not receiving emails is an emergency issue.  

Hi All, I’d love to have a channel for my SMS messages from my cell phone. Most of my texts are business related and having them in Front would be a amazing! Does anyone know if that’s possible or how to accomplish?

Our visitors have the ability to enter an email address when they request a chat.  An automatic email is sent after so much time, often when we are not done responding.  Is it possible to send the email only when the chat is archived?

Is it possible to share an external link outside of Front to clients who want to review emails?

Bonjour,Est-il possible d’avoir un message qui apparait à chaque fois plutôt qu’un fil de discussion avec l’ensemble des messages portant le même objet ?Cordialement,  

I was wondering if its possible to get a report for how many emails each client sends?Or how much time is spent in meetings with each client?

Does anyone know how to hide folders/emails when using delegation. For example, we use delegation when a CSR is out and would like to hide some of their personal emails from the person delegated to.

With today’s news that OpenAI announced the general availability of GPT4 through its API, should we see the ‘compose with ai’ feature using GPT 4 right away?

I’m a new front user that is running the starter plan.  We were a Helpscout user and are moving to Front for the additional capabilities that it offers.  We have a little over 150 domains and approximately 250 email address (Channels) that we’ve got setup in Front so far. We have setup 1 keyword tagging rule, 1 message recipients tagging rule, 1 archive email tagging rule and 1 route rule.  I’m now getting an error that says that my plan doesn’t include additional actions in workflows. I’m not quite sure that means. Any idea why I cannot modify or add to my rules?  

Is there a way to see “Draft Versions” or “History”? We lost a version of a draft and would love to get it back.  

How can I flag or pull a specific email out of a long thread? I need to remember that I have tasks in this specific email, but as other people reply, it just gets lost in the thread. Even if I moved that specific email to a new conversation, the subsequent replies would get pulled out too, correct?I would like to be able to star or have a specific email stand alone so that when it snoozes or just lives in my inbox as an important task, I can focus on that one piece and not have to wade through the whole thread.Side note - can you delete certain replies without deleting the whole thread? I’d like to get rid of emails that say “thanks” but it appears that the whole chain deletes when I do this. 

Necesito que Front esté en Español

Why is it that all of my archive messages when i get replies, are no longer showing in “Open”? They are not unarchiving and I have no idea why. I currently dont have any rules in place so that should not be the issue.

How do I remove formatting in front? Here is a typical scenario.  I do a copy and past and it pastes the formatting.  In Apple mail I would just do “remove formatting”.  Only way I have found in front is to change it to markup, remove any urls, and then go back.  This is cumbersome

The images in my signature keep breaking. How do I fix that?

 Images and formatting are breaking when I try to recreate a signature. Can you help?

I created a rule to tag emails, but old conversations didn’t get tagged. How can I apply this retroactively?

I want to get rid of an inbox, but I don’t want to lose the historical messages. How can I do this?

Our company got bought out so we’re changing names, including email domain. How do we do that in Front?