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Product Q&A

Got questions about how to use a feature? Need help troubleshooting? Ask away and our team or your peers can assist.

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352 Topics

Front UserFronteer

Why are my snoozed conversations re opening?

Hi, We are having some users with issues with snoozed items popping back up immediately in their assigned to me, and not at their snoozed time. Can you please advise?

491

2 years ago

Front UserFronteer

asked in Product Q&A

How are analytics attributed when a message is delegated?

Question here! Just to confirm analytics when using delegation(s). Example: If I(Jaime) delegate my mailbox to you(Sadie & or Patrick), when we run reports metrics will only reflect Jaime mailbox correct? It will not add additional sent items for Sadie/Patrick if I run a report on Sadie/Patrick sent items. Update: Now that I read it several times, it sounds like the metrics get recorded to whomever is covering the mailbox delegated.

481

2 years ago

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