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Marie
Marie
Conversationalist
June 23, 2023
Solved

External Links

  • June 23, 2023
  • 3 replies
  • 379 views

Is it possible to share an external link outside of Front to clients who want to review emails?

Best answer by cat_apac

Hi Marie, that’s a great question!

While you can share a conversation link, this is internal to teammates with Front access only: https://help.front.com/t/h4249w/conversation-id-message-id-and-links#permissions

As an alternative, you can use the visitor/guest functionality to invite external people to collaborate on conversations: https://help.front.com/t/m2s88v/invite-guests-to-your-front-conversations-or-internal-discussions

Cheers,
Cat

3 replies

cat_apac
cat_apacAnswer
Fronteer
June 26, 2023

Hi Marie, that’s a great question!

While you can share a conversation link, this is internal to teammates with Front access only: https://help.front.com/t/h4249w/conversation-id-message-id-and-links#permissions

As an alternative, you can use the visitor/guest functionality to invite external people to collaborate on conversations: https://help.front.com/t/m2s88v/invite-guests-to-your-front-conversations-or-internal-discussions

Cheers,
Cat

    Marie
    MarieAuthor
    Conversationalist
    July 13, 2023

    Hi Marie, that’s a great question!

    While you can share a conversation link, this is internal to teammates with Front access only: https://help.front.com/t/h4249w/conversation-id-message-id-and-links#permissions

    As an alternative, you can use the visitor/guest functionality to invite external people to collaborate on conversations: https://help.front.com/t/m2s88v/invite-guests-to-your-front-conversations-or-internal-discussions

    Cheers,
    Cat

     

    Will this be a feature implemented in the future? 

    cat_apac
    cat_apac
    Fronteer
    July 17, 2023

    Hi Marie!

    We’re not currently planning any changes to the way that conversation links currently work to allow them to share a conversation publicly. The guest/visitor invitation is what we would currently recommend and resolves most use cases that we’ve heard. If that’s not suitable for your workflow, we’d love to hear more about the process you’re looking to resolve as a submission to our Product Ideas Portal💡

    Cat

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