Getting error when trying to modify rules.

  • 3 July 2023
  • 1 reply


I’m a new front user that is running the starter plan.  We were a Helpscout user and are moving to Front for the additional capabilities that it offers. 


We have a little over 150 domains and approximately 250 email address (Channels) that we’ve got setup in Front so far. We have setup 1 keyword tagging rule, 1 message recipients tagging rule, 1 archive email tagging rule and 1 route rule.  I’m now getting an error that says that my plan doesn’t include additional actions in workflows.


I’m not quite sure that means. Any idea why I cannot modify or add to my rules?  


Best answer by cat_apac 6 July 2023, 07:39

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Userlevel 2
Badge +4

Hi there! We’re reaching out directly as resolving this may require us to check some specific account information 👍