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Archive Conservations not Unarchiving when I receive an email. And new emails going to Archive.

  • 2 June 2023
  • 1 reply
  • 83 views

Why is it that all of my archive messages when i get replies, are no longer showing in “Open”? They are not unarchiving and I have no idea why. I currently dont have any rules in place so that should not be the issue.

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Best answer by cat_apac 5 June 2023, 07:44

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Userlevel 2
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Hi there! That certainly shouldn’t be happening, we’d love to take a closer look at the situation.

We will reach out to you directly because there might be something to troubleshoot with your specific account.

Thanks!

Cat

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