Why is it that all of my archive messages when i get replies, are no longer showing in “Open”? They are not unarchiving and I have no idea why. I currently dont have any rules in place so that should not be the issue.
Best answer by cat_apac
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+4
Hi there! That certainly shouldn’t be happening, we’d love to take a closer look at the situation.
We will reach out to you directly because there might be something to troubleshoot with your specific account.
Thanks!
Cat
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