We have a number (circa 500) of customers who regularly (daily/weekly) interact with our various sales and support teams.
We are looking to implement CSAT.
I would like to limit the number of CSAT requests each of these customers receive, for example no more than 1 per month.
I thought a good way to do this was by adding the customer to a list when a CSAT request was made and then using membership of that list to filter any further requests, however I cant see a way to automatically remove the customer from the list a month later.
Has anyone got any ideas?
Best answer by naomi_oneal_nunnallyView original