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I have been asked to extract a list of our most used client domains for cross referencing - I can’t find anything like this in analytics. Any suggestions please ? 

When saving rules or macros with multiple actions, the actions are automatically reordered to a fixed sequence rather than preserving the order I set. This breaks workflows where later actions depend on earlier ones.Steps to Reproduce:Create a new rule with the following actions in this order: Move to inbox "Support Requests" Add tag "VIP Customer" Save the rule Reopen the rule to editExpected Behavior: Actions remain in the order I saved them.Actual Behavior: Actions have been reordered to:Add tag "VIP Customer" Move to inbox "Support Requests"Impact: This causes the rule to fail silently. In my example, the "VIP Customer" tag only exists in the "Support Requests" inbox. Because the tag action now runs before the move action, the tag isn't applied, the thread is moved but remains untagged

Hello, community! You might already know that we recently launched Front Knowledge Base, a tool for you to centralize all your internal info for your team and/or external info for customers, which you can manage and access right within Front — reducing both your content and software sprawl. We use it ourselves to host our Help Center.If there’s anything you want to know about this new feature, you’ve come to the right place! We’re excited to answer your questions and get you started, with the help of Front’s two knowledge base experts:Anisha: Our internal PM for Knowledge Base who can answer anything related to its features, roadmap, workflows, and tips. Karen: Front

I can forward or re-send a message as a new conversation. But I often want to reply in a new conversation - follow up on one element of a conversation with an external person, without keeping all my colleagues subscribed to it. Is there a way to do that? 

Hi,I have had front in my company for 10 years, however, I never really understood all the capabilities. I now need to figure out of I can actually work like I want with multiple inboxes, and actual shared inboxing across my small organization. Is it possible to find a freelance engineer, who can assist me with the things I wan’t to do?Simon

No one on my team can find our 'Discussions' since the latest update. Where did it go???

Many users are reporting that when they search their inbox/shared inbox for a specific tag, emails show up that don’t have this tag. Why would this be?

We can make individual message templates available to specific inboxes — is there a way to do the same for entire template folders? Thanks for your help!   

So far I see only one discussion on desktop vs browser, so I am here to ask if there is a resource to give a full comparison on the differences between the two. I notice the training course deals with the web browser and I am curious how the behavior differs when creating tags. in the browser there are toggles to show in conversation and allow all inboxes. alternatively the desktop only gives an option to specify teammates that can use the tags. allowing all does not seem to be achievable efficiently. so where can i read on the distinction between applications? 

I am able to receive emails in Front and reply in Gmail. But when I try to reply in Front I get an ‘unable to send’ error. What is the issue? 

How’s everyone feeling about the new update? Personally, I’m struggling to find the value of the changes compared to the old model. Search bar moved, requiring extra clicks New layout sorting by “Open” and “Done”, then broken out by assigned/subscribed/inbox seems unhelpful. Additional time required to find archive. I like tasks--nice that the new layout allows filtering by tasks and discussions, however-- Discussions as a standalone category was nice.  Dropdown list for Inbox/Calendar/Settings/Analytics seems too hidden, easier when the icons were listed out at the top.  Objects condensed: I built a dynamic variable automatically linking a URL to the top of emails, but that is now condensed into an object icon instead of displaying the link at the very top.  I always give updates a chance a commit instead of reverting to old settings. I’m hoping its an evolving update, I realize this is the first

HiI’m looking at linking Front to ChatBase which we successfully use to help Front build knowledge for replies so I’d be keen if anyone has some experience with that.The pro’s and con’s 😀Thanks

I am looking for a Front expert to help my company better utliize Front email settings, rules, etc…..does anyone know of Front Experts/Consultant for hire? Some of us have no time to try and figure this stuff out wehile growing a company:)

Hello everyone, I am facing a problem with Front, when ever I assign an email that is left unassigned or change the assignee name then front automatically archiving the email.Not really sure if I changed something lately in the settings or this is as part of new updates in front.This is very frustrating after assigning the email to someone, I also have to click Unarchive in my email in order to bring the email back to my shared section. I appreciate if you can share any work around or some sort of setting which could solve the issue

Anyone else have front erase all the cc’s on any draft email left open over night? I’m assuming they all get erased when the computer goes into rest mode but it doesn’t happen to a co-worker. 

We have enabled smart QA for our customer service team, but we noticed that some internal emails are affecting the scores and we can`t get a real picture of what is going on (i.e. when you forward and email without writing any messages it drives you empathy score down - this is part of our order entry process so there`s no need to write anything). How can we get Front not to take these emails into consideration?

Using the Front webapp (as a PWA) on Windows, how can I disable notifications about calendar events? We use Google Calendar, so I rely on Google Calendar for notifications and Front creates duplicate notifications. On Settings > Notifications, I've set Desktop and Mobile to "No notifications”, but I am still receiving Desktop and Mobile calendar notifications. See screenshot below.   

I have a user who was having email issues during the AWS outage yesterday.Now her email is working, but her Sent items folder is only showing the past 2 days. We can search and find older emails in the Sent folder so we know they are there, but we cannot scroll back past yesterday morning.We did try turing off sent item tracking and turning ir back on to see if the sent folder would resync, but that does not appear to have made any difference. Are there any other things I can try? The are connected to O365 ThanksThomas

We are newer to Front, but for anyone managing ongoing conversations, don’t forget about the “Waiting” status, it’s a great tool for keeping your inbox organized and transparent.When you’re waiting on a client’s reply or an internal follow-up, switching the thread to “Waiting” helps signal that action is pending elsewhere without losing visibility. It also keeps response metrics clean and prevents things from falling through the cracks, especially important when turnaround time matters! This has been a game changer for our team!

What has been the single BEST tool you have used in Front?