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From what we can tell, there is currently no way to link TikTok messages to Front. A handful of other apps are starting to do this. Curious how the community is dealing with messages from TikTok?

Hi folks 🖐Is there a way to automatically update the internal knowledge base, based on the content of messages? For example, if a customer emails to give blanket authority for specific transactions accross their account, can I automate capturing this into the knowledge bank? Thanks all!🙂

Load balancing as a foundation to distribute conversations based on teammate capacity and then layer AI features like topics and classification on top to route messages by intent and skill, ensuring the right group receives each conversation and within that group the least-loaded available teammate gets it, while teams monitor response and resolution times to fine-tune assignment limits and rules over time. 

We’re starting the rollout for Front Desktop version 3.69.1:ChangelogImplemented automatic cache management to prevent excessive disk usage. Fixed an issue where a “not found” message is shown when starting Front on Windows. 

I have an email thread going with a customer and two of my team members, I wanted to delete one of the messages in the thread but its greyed out. Says that the admin had disabled this but i am the admin and the company admin. In the security settings there isn’t anything related to disabling this.

Hi there, may I please know how long does it take to fully sync Asana to Front? 

Regarding the new ticket system shown during the latest Frontline Presentation, do you have any documentation on this?

Hi,We have a single workplace with two inboxes, each representing a different product. AI is enabled for both inboxes, and we use shared rules and templates.We’ve noticed that AI-generated replies (Copilot, and I assume Autopilot as well) will sometimes reference information from the other product when composing a response, even though the conversation is clearly in a specific inbox. As a result, the replies sometimes need manual editing to correct product-specific details. For example, the AI may compose a response for one inbox that should only apply to another product’s inbox.It appears that AI responses are not factoring in inbox context when generating replies.Is there a way today to scope AI behavior by inbox? If not, is inbox-level AI scoping something on the roadmap?Thanks!

Why is the drag-and-drop method the only way to reorder articles in the Knowledge Base? And, why is it so glitchy? It typically takes me multiple attempts to rearrange the articles and get them exactly right. And then, when I have them in the right order, if I edit an article, it moves it. Why are there not arrows or numbers to get the articles in the exact order that I want the first time I try it?

This release upgrades the underlying Electron library to version 37.9.0.

Hello,We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips? 

I can’t seem to find this in the knowledge base but how do you view all conversations which have multiple threads in their entirety from start to finish, without needing to jump in each thread of a conversation to view what was said in each thread? Is this possible?

Is there a way to have e specific signature for mobile? like media queries

Hi! I’m in the process of implementing Front for our Account Management team, which currently works out of HubSpot (where our Sales team also operates). I’m curious how others are using the HubSpot integration within Front to manage companies and contacts when that data already lives in HubSpot.Do you primarily rely on HubSpot as the system of record and use Front for visibility and communication, or do you actively use Front’s Accounts section as well? Are there specific use cases where you lean more heavily on one over the other?I’d love to hear how teams are structuring this and any best practices you’ve found.

HiJust setting up Front.  It seems to be taking a long time  "identifying your topics" in the set up. It’s fair to say that our email account is pretty large 28,300 sent items so would that be the reason?Maybe I’m just impatient :)Thanks 

Hi Front community,We’re migrating from Freshdesk to Front and are designing our workspace structure. We operate across four geographic sites, with multiple clients per site. Agents belong to a single site, and each client is handled within one site only. Within a given site, some agents support multiple clients (a shared support floor), while other agents are fully dedicated to a single client team.To clarify our current thinking, we are considering one main workspace per site for the shared support floor (where agents are multi client), and additional separate workspaces for dedicated client teams (where agents work only for one client). In this setup, does this split usually scale well for routing, permissions, and reporting, or does it create unnecessary complexity? We want to avoid excessive admin overhead (duplicated rules, inboxes, and roles), fragmented reporting across workspaces, and access control issues. If you have implemented something similar, what worked best over time,

Currently there is no way for you to filter a custom filed in Contacts or Accounts. Its already setup like a table, so a way to sort and filter would be a huge upgrade to a largely useless display. Is this in the works?

We are synchronizing our accounts and contacts from Salesforce to Front and are running into an issue with accounts that share the same email domain. This currently causes sync errors and prevents some accounts from being created on the Front side.Concrete exampleWe have a company, BigCompany, with three separate legal entities: BigCompany France BigCompany UK BigCompany US Each entity corresponds to a distinct Account in Salesforce.All three accounts share the same email domain: @bigcompany.com. This domain is stored in Salesforce and synced to Front.Current behaviorDuring the sync: Only one of the three accounts is created in Front. The other two fail with the error: “email domain already in use.” Expected / desired behaviorWe would like: All three Salesforce accounts to be created as separate accounts in Front. Contacts to be correctly synced and associated with their respective accounts, exactly as they are in Salesforce. If, in the future, a new person with an email addr

Is it possible to add/connect internal conversations about a company to the conversation history in Front?Example:Internal E-Mail conversation about company A should be added below without an actual contact from company A within the conversation.  

Hello, I’m using Front as our ticketing and customer ops tool, and I’m looking for a plugin that can help with spell‑checking and email phrasing. Right now, I have to copy and paste text into another website to check for mistakes or improve wording, because I find Front’s built‑in email draft tool quite poor.Ideally, I want something that will correct errors and suggest better phrasing directly within Front to avoid switching between tools.