Hello,
We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips?
Solved
Knowledge Base- Customer Portal
Best answer by cat_apac
Hi there! Cat here from the Front support team 🌻
First up, I would encourage your team in Front to embed articles from your Knowledge Base directly into their messages in the composer - there’s a shortcut for this built into the composer to make it easy!
There is also a keyboard shortcut (`/a` or `/article`) to quickly insert a guide.
Secondly, if your team use a Front chat widget, you can embed your Knowledge Base into the widget!
→ Using Front Chat > Knowledge Base
Cheers,
Cat
+6Hi there! Cat here from the Front support team 🌻
First up, I would encourage your team in Front to embed articles from your Knowledge Base directly into their messages in the composer - there’s a shortcut for this built into the composer to make it easy!
There is also a keyboard shortcut (`/a` or `/article`) to quickly insert a guide.
Secondly, if your team use a Front chat widget, you can embed your Knowledge Base into the widget!
→ Using Front Chat > Knowledge Base
Cheers,
Cat
Hi there! Cat here from the Front support team 🌻
First up, I would encourage your team in Front to embed articles from your Knowledge Base directly into their messages in the composer - there’s a shortcut for this built into the composer to make it easy!
There is also a keyboard shortcut (`/a` or `/article`) to quickly insert a guide.
Secondly, if your team use a Front chat widget, you can embed your Knowledge Base into the widget!
→ Using Front Chat > Knowledge Base
Cheers,
Cat
Thank you, Cat.
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