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deborah_mwila
deborah_mwila
Conversationalist
January 16, 2026
Solved

Knowledge Base- Customer Portal

  • January 16, 2026
  • 2 replies
  • 195 views

Hello,

We started using the Front Knowledge Base to help the company internally. We would like to help the organization externally as well, how can Front help the customer portal information reach the customers effectively any tips? 

    Best answer by cat_apac

    Hi there! Cat here from the Front support team 🌻

    First up, I would encourage your team in Front to embed articles from your Knowledge Base directly into their messages in the composer - there’s a shortcut for this built into the composer to make it easy!

    There is also a keyboard shortcut (`/a` or `/article`) to quickly insert a guide.

    Secondly, if your team use a Front chat widget, you can embed your Knowledge Base into the widget!

    → Using Front Chat > Knowledge Base

    Cheers,
    Cat

    2 replies

    cat_apac
    cat_apacAnswer
    Fronteer
    January 18, 2026

    Hi there! Cat here from the Front support team 🌻

    First up, I would encourage your team in Front to embed articles from your Knowledge Base directly into their messages in the composer - there’s a shortcut for this built into the composer to make it easy!

    There is also a keyboard shortcut (`/a` or `/article`) to quickly insert a guide.

    Secondly, if your team use a Front chat widget, you can embed your Knowledge Base into the widget!

    → Using Front Chat > Knowledge Base

    Cheers,
    Cat

      deborah_mwila
      deborah_mwilaAuthor
      Conversationalist
      February 3, 2026

      Hi there! Cat here from the Front support team 🌻

      First up, I would encourage your team in Front to embed articles from your Knowledge Base directly into their messages in the composer - there’s a shortcut for this built into the composer to make it easy!

      There is also a keyboard shortcut (`/a` or `/article`) to quickly insert a guide.

      Secondly, if your team use a Front chat widget, you can embed your Knowledge Base into the widget!

      → Using Front Chat > Knowledge Base

      Cheers,
      Cat

      Thank you, Cat.

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