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We are a Manufacturer's Rep agency with one primary "Inside Sales" team. Generally, we want incoming emails to Round Robin to the whole group.However, we have one specific manufacturer line where 3 of our 14 reps should not receive those assignmentsMy Question: Is it better to create a completely separate "Team/Group" in Front just for that one product line? Or is there a way to write a Rule that says "Round Robin to Everyone EXCEPT Person A and Person B" if the email contains a specific keyword?Trying to keep our setup clean without creating too many unnecessary Groups. Thanks!

Is there a way to schedule send an email on condition the recipient did not reply yet?

We receive automated emails when orders unsuccessfully get added to our database.  This happens often and can over-populate our unassigned/assigned/waiting locations.  Is there a way to create a fake inbox or location where these emails can gather and everyone has access to see them and clear them?

Is it possible to branch your chatbot flow back to an initial multiple choice question rather than rewrite the flows all over again.  We have an initial multiple-choice question, and I’d like the option to return to it if a customer wants to ask another question on a different topic.

Hello, When creating a Rule, sometimes I am unable to add a Tag that I have created. For example, I would like to Tag a location on a Rule but once I go to select said Tag, it does not appear on the drop down menu. I have also checked that said Tag has access to the specific inbox. 

This release includes the following changes: Security improvements related to file attachments in messages. Updated glass icon for macOS. Bug fix addressing an issue where Front displayed a sign-in screen after waking from sleep.  

Upgrade to Electron 35

I have been asked to extract a list of our most used client domains for cross referencing - I can’t find anything like this in analytics. Any suggestions please ? 

When saving rules or macros with multiple actions, the actions are automatically reordered to a fixed sequence rather than preserving the order I set. This breaks workflows where later actions depend on earlier ones.Steps to Reproduce:Create a new rule with the following actions in this order: Move to inbox "Support Requests" Add tag "VIP Customer" Save the rule Reopen the rule to editExpected Behavior: Actions remain in the order I saved them.Actual Behavior: Actions have been reordered to:Add tag "VIP Customer" Move to inbox "Support Requests"Impact: This causes the rule to fail silently. In my example, the "VIP Customer" tag only exists in the "Support Requests" inbox. Because the tag action now runs before the move action, the tag isn't applied, the thread is moved but remains untagged.Currently, my only workaround is to split dependent actions into separate rules, which adds complexity and maintenance overhead.This appears to affect other action types as well, any workflow where

Hello, community! You might already know that we recently launched Front Knowledge Base, a tool for you to centralize all your internal info for your team and/or external info for customers, which you can manage and access right within Front — reducing both your content and software sprawl. We use it ourselves to host our Help Center.If there’s anything you want to know about this new feature, you’ve come to the right place! We’re excited to answer your questions and get you started, with the help of Front’s two knowledge base experts:Anisha: Our internal PM for Knowledge Base who can answer anything related to its features, roadmap, workflows, and tips. Karen: Front’s own Help Center queen who runs our help center and can answer questions about migrating to Front Knowledge Base, how Front uses Knowledge Base, and general help center processes. You don’t need to direct your question to any specific person, as they’ll naturally answer the ones in their domain. Please submit as many ques

I can forward or re-send a message as a new conversation. But I often want to reply in a new conversation - follow up on one element of a conversation with an external person, without keeping all my colleagues subscribed to it. Is there a way to do that? 

Hi,I have had front in my company for 10 years, however, I never really understood all the capabilities. I now need to figure out of I can actually work like I want with multiple inboxes, and actual shared inboxing across my small organization. Is it possible to find a freelance engineer, who can assist me with the things I wan’t to do?Simon

Many users are reporting that when they search their inbox/shared inbox for a specific tag, emails show up that don’t have this tag. Why would this be?

We can make individual message templates available to specific inboxes — is there a way to do the same for entire template folders? Thanks for your help!   

So far I see only one discussion on desktop vs browser, so I am here to ask if there is a resource to give a full comparison on the differences between the two. I notice the training course deals with the web browser and I am curious how the behavior differs when creating tags. in the browser there are toggles to show in conversation and allow all inboxes. alternatively the desktop only gives an option to specify teammates that can use the tags. allowing all does not seem to be achievable efficiently. so where can i read on the distinction between applications? 

I am able to receive emails in Front and reply in Gmail. But when I try to reply in Front I get an ‘unable to send’ error. What is the issue? 

How’s everyone feeling about the new update? Personally, I’m struggling to find the value of the changes compared to the old model. Search bar moved, requiring extra clicks New layout sorting by “Open” and “Done”, then broken out by assigned/subscribed/inbox seems unhelpful. Additional time required to find archive. I like tasks--nice that the new layout allows filtering by tasks and discussions, however-- Discussions as a standalone category was nice.  Dropdown list for Inbox/Calendar/Settings/Analytics seems too hidden, easier when the icons were listed out at the top.  Objects condensed: I built a dynamic variable automatically linking a URL to the top of emails, but that is now condensed into an object icon instead of displaying the link at the very top.  I always give updates a chance a commit instead of reverting to old settings. I’m hoping its an evolving update, I realize this is the first iteration. 

HiI’m looking at linking Front to ChatBase which we successfully use to help Front build knowledge for replies so I’d be keen if anyone has some experience with that.The pro’s and con’s 😀Thanks