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New Ticket system

  • October 9, 2024
  • 4 replies
  • 195 views
alejandro_castro

Regarding the new ticket system shown during the latest Frontline Presentation, do you have any documentation on this?

Best answer by PhoebeatFront

Hey @alejandro_castro ! Phoebe here with the Front team. 

Yes, we have lots of documentation on the new ticketing features. 

Articles in our Help Center: 
Conversation stages vs. ticketing resolution metrics

Ticket statuses in Front

Ticket IDs in Front


Front Academy courses: 

Create your ticketing system with Front

 

4 replies

PhoebeatFront
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  • PhoebeatFront
  • Fronteer
  • Answer
  • October 9, 2024

Hey @alejandro_castro ! Phoebe here with the Front team. 

Yes, we have lots of documentation on the new ticketing features. 

Articles in our Help Center: 
Conversation stages vs. ticketing resolution metrics

Ticket statuses in Front

Ticket IDs in Front


Front Academy courses: 

Create your ticketing system with Front

 

-Phoebe, Senior Customer Support Specialist @ Front
    helena
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    • helena
    • Community Manager
    • October 9, 2024

    Hi @alejandro_castro, yes we have documentation: learn more in the course or articles. We also have a recap of all the features launched, along with all their docs, in this post for your reference! 

    Product Education Lead, Front
      dave.brehl_389
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      • dave.brehl_389
      • Conversationalist
      • February 10, 2026

      I am in the process of completing Front Academy trainings and I was particularly interested in the ticketing system. Would it be advisable to use the ticketing system between shared inboxes/workplaces. The idea would be to treat one inbox as the customer (Operations Team) and the other as a help desk (Safety/Compliance team). 

       

      Thanks!

      helena
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      • helena
      • Community Manager
      • February 10, 2026

      hi ​@dave.brehl_389! Yes, Front can absolutely be used internally this way. In fact, our own IT team uses Front ticketing inboxes to process all requests and it’s documented in this post, including a video demo:

      Feel free to leave any specific questions in that post if you have them, and our team can answer! 

      Product Education Lead, Front
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