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New Ticket system

  • October 9, 2024
  • 2 replies
  • 149 views
alejandro_castro

Regarding the new ticket system shown during the latest Frontline Presentation, do you have any documentation on this?

Best answer by PhoebeatFront

Hey @alejandro_castro ! Phoebe here with the Front team. 

Yes, we have lots of documentation on the new ticketing features. 

Articles in our Help Center: 
Conversation stages vs. ticketing resolution metrics

Ticket statuses in Front

Ticket IDs in Front


Front Academy courses: 

Create your ticketing system with Front

 

2 replies

PhoebeatFront
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  • PhoebeatFront
  • Fronteer
  • Answer
  • October 9, 2024

Hey @alejandro_castro ! Phoebe here with the Front team. 

Yes, we have lots of documentation on the new ticketing features. 

Articles in our Help Center: 
Conversation stages vs. ticketing resolution metrics

Ticket statuses in Front

Ticket IDs in Front


Front Academy courses: 

Create your ticketing system with Front

 

-Phoebe, Senior Customer Support Specialist @ Front
alejandro_castro
helena
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  • helena
  • Community Manager
  • October 9, 2024

Hi @alejandro_castro, yes we have documentation: learn more in the course or articles. We also have a recap of all the features launched, along with all their docs, in this post for your reference! 

Product Education Lead, Front
alejandro_castro
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