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Interested in getting early access to Front features and helping shape the future of the product? Here’s everything you need to know. Head to our Groups space to view our current betas. You can filter by the “Betas” tag. Click on a beta group to read its description and learn more about who the beta is open to. Some of our betas are open to all customers, but some are open only to customers with a specific use case or company profile. Click Request to join to join the beta.  Share your feedback directly in the group, and add your perspective to the posts other beta testers are sharing. After you request to join a beta, a member of our team will reach out to you. Some betas will require additional screening, and some may be limited to a certain number of customers. If space is available for you, we will turn on the beta feature for your account. 

Currently for sales users who need to log email to a salesforce opporutnity need to first send the message and then go back to sent items to add the email. Or Front is recommending that you turn on the Bcc feature in salesforce to accomplish this.  Will there be a "send & log" feature out outgoing messages using Front & Salesforce

Hi Everyone!We have been using Front in conjunction with Twilio and Courier to send WhatsApp messages to our users. Using all three platforms is a long and tedious process. We use Twilio to approve WhatsApp marketing templates and add buttons, then we copy that template to a Courier template and add our list of users we want to send the WhatsApp message to and then send the template to the users on Courier and then we respond to user replies on Front. My question is can we do all of this just on Front? If so please let me know how or how to simplify this process.  

When I’m viewing Message Templates, I’d like to be able to see the Date Last Modified. Right now, the view only shows “Date created.”  There’s plenty of screen real estate to do so.  

I have setup a simple chatbot that collects a device brand, and the repair that is needed for the device. Ideally after collecting these two pieces of information, the chatbot would use the connected Knowledge Base to find the article with pricing and provide the repair price back. Right now, the chatbot asks the question “How can I assist you with the *device model*? Is it possible to skip this question either through a setting or by providing more information prior to the AI Answers module? For further clarification, I’ve attached a screenshot below. 

Hi all,Hope you can help as I am newMy team needs to send an email template to multiple contacts however we can´t seem to be able to select the members Can anyone guide me ?Thanks!

Hi, I have a calander linked to my email address that I am able to share with my teammates. It appears as avi@zervtek.com, but I also have a couple of additional calanders that my teammates cannot add because it does not show up in the “Find People” search bar.  If that’s not possible, is there a way to have a shared calander that we can all access and add/subtract items from?Thanks in advance!

How to change time zones for each workspace?

I have already integrated whatsapp to my FA, however when a user reats to a message it shows to me as empty message. ANyone could set this up to show in frontapp this reactions? (when a user clicks my message and reacts with an emoji)Thank you!!

i’ve followed steps for connecting facebook page but new messages are not showing in Front.

Upgrades to Electron 29.3.0

Hi there! We are looking to transition another team over to Front. They currently operate using Google Groups instead of a Google Email Account. There is not a way “on the Google side” to transition a Google Group to a Google Email Account. So we are looking into Google’s option of a Collaborative Inbox. I am trying to figure out if the Collaborative Inbox would be configured the same way as a standard Google Email Account would be through Front? Or would this be set up as a Google Group in Front? The distinction between the two on our end is that the Google Group does not have a 2-way sync, but a standard Google Email Account does. 

Hi does anyone know what the small arrow highlighted in the screen shot refers to?Thanks! 

We have a user who has reported “Ghost” emails, sent only to them, that were previously archived, reappear in their personal inbox.  There seems to be no activity that would trigger this behavior.  Has anyone else experienced this phenomenon?  Is there any administrator-accessible forensic data, that can be examined to determine why these emails are reappearing? 

Is there a way to enable a signature to automatically appear at the end of every message? It works on email but is there a plugin or a feature coming that will allow the signature to appear on anything non email. It could just be a Front feature that puts it in the text box for you. Doesn’t have to sync with the respective apps

I need help in solving the issue where I can’t view the photos that sent by my client after the recent UI/UX for chat-like channels. Anyone is facing the same issue and anyone know how to solve it? 

I have a host server to which several users (7-9) connect to work remotely. What is the most recommended practice for this case: Install Front Wide Machine for multi-users or install the standard FRONT application by user session, I mean install it in each user session?

Upgrades to Electron 27.3.7

Hi everyone! New user here, any Tips and tricks or Best practices to keep in mind for Beginners. Thank you

Hello, Our team is quite new to Front and we have not included the survey to our emails just yet and are wondering if it is something that we would benefit from. If you use it, what have been the main benefits of it? Would you say most of the customers do not participate or how often customers take time to also leave a comment?

Currently trying to work out if there’s a way to keep the chat history but prevent tags and rules being applied from older messages. For example - If a customer emails in about an order being lost in the post. It would be tagged Merch and go to their inbox. The issue gets resolved, customer happy. Then 6 months later, the same customer has an issue with payment however the rules and tags are reading those previous messages and directing it into merch and payments. Is there a way that after say 2 months. Any new messages follow the rules without going back over old messages but still be able to see the chat history if you scroll through previous messages?

How can I set up a daily report per teammate of how many open conversations they have? I see the glossary for ‘active conversations’ but it does not differentiate between archived and open in their inbox. Is there a proper filter to create daily report of open conversations by teammates? 

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!

I am unable to find a conversation/message in Front using the cnv_ID and/or msg_ID. How can I find them and why are they blocked? Seems to be Invisible

Hello everyone !  We are setting up front at my company to keep contact with customers, i can’t wait to explore Front’s features, if anyone has tips on how to get started it would be nice !