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When creating a Trello card from an email in Front, I get options such as choosing the Trello board, the list name, and labels. There’s a dropdown that allows me to scroll through the Trello label options. Here’s my question (pet-peeve), the order of the labels in the dropdown menu seems to be random. They’re not organized alphabetically, by color, by most recent used, by anything that I can detect. Is it possible for me to organize the labels in the dropdown by my preferences?  Thanks for your help!Kevin

If anyone has advice, I would greatly appreciate it! For our CSAT survey, we have a rule to send a survey when we have an inbound chat or email. The challenge right now is the survey is being sent to all of our spam emails when we tag it (we tag as auto emails do not count for analytics for our reporting) and archive it. Is there any way to include an “exclude” statement for the rule to leave out all of the DMARC auto generated emails? Thank you!

We have multiple tags relating to our business and when customers are messaging us through. When customers send a message to us. It can appear with multiple tags that aren’t relevant to the request. For example: Messages are being tagged as an issue with the app and going to Tech when in reality they’re mentioning they’re having a payment issue on the app which needs to go through to billing. Is there a way to flag multiple keywords in a message before applying a tag to fine tune the flow of our messages?

Hello everyone! I’m very new to Front and i’m currently playing around with all the features but I can’t seem to find how put Message Templates and organise them into folders. Is it also possible to organise the folders into workplaces so only certain departments can access specific templates? Thanks in advance!

I’ve never encountered this before, but a colleague has just written to me saying that Front can’t find an internet connection. He is connected, as we’ve been conversing back and forth in Slack and via e-mail, so I’m not sure what the trouble may be?Is there a setting somewhere that puts Front into offline mode?

We’ve all experienced those times when a single customer email generates several action items and requires us to work with multiple people. Good news is that we have Front, which already enables us to be very efficient at internal collaboration — but the better news is that we now have a brand new feature to help you spin off new conversations linked to the original so that you can keep all the related tasks organized! Enter linked conversations, the newest way to streamline your work even further.Here’s how it works:If you have any questions about this feature, our product team is eager to hear them and will answer them on

Is there a way to link a conversation ID to a calendar event in Front?

Does anyone know where I can find the Rule Library? The Routing & assigning conversations course in the Front Academy indicated there is a Rule Library tab in between the team rules tab and the load balancing tab but it seems to be missing for me.

Various security fixes Upgrades Electron to 27.3.3 Fix for some users unable to download attachments 

I’m using a bunch of tags in conversations and when I go to the report, it will only show 1 tag that used once in more than hundreds of conversations. Anyone having this issue? Is it a configuration thing? 

I’m trying to set up a CSAT survey rule, however when the rule is triggered it sends the CSAT survey reply to our own inbox instead of to the customer email. This is how my test rule looks at the moment: I emailed our inbox from my work email, and when the rule was triggered the CSAT was sent to our inbox instead of to my work email (customer). 

Did you know you could use rules to categorize messages, route them to the right team members, resolve issues faster, power analytics, and more? Your team’s productivity will skyrocket once you understand which manual tasks you can take off their plates and allow them to focus on the most important work 🧠 If you want to learn more about how rules can help your team multiply their efficiency, you’re in luck: Front Product Manager @Baptiste is here to answer all your questions about rules and automation.Here are some additional resources to help you get started: How to create rules for common workflows

Hi There!I am trying to se up a rule set using tags as a dynamic variable. However, it appears in the help documentation that there are codes for individual tags that I do not seem to be able to find. Does anyone know where to get these? Otherwise, my entire csv is useless as I need to select each tag manually anyway. This is the documentation I’m referring to: https://help.front.com/en/articles/2123

Hello, I am looking for some advice on how to send a mass/bulk email to customers we have quoted work for in an one email but I want them to have their individual thread. I would normally BCC all of the customers in one email, but Front puts them all in one thread and the responses get crazy.  Any suggestions? 

I am brand new to my organization (and to Front), and am really looking forward to using the platform. Being new, I don’t really know where to start. Setting up tags and rules seems super helpful, but I am not familiar enough with my company’s process to know what to expect. Does anyone have any advice for brand new team members? Thanks all!

We’re looking to move away from our website widget app birdseed (which comes with a usage fee) as the Front Chat bot comes free with our Front package. So far it seems as though the chat bot only works as such, and can’t also function as a widget like birdseed can. Has anyone previously used birdseed and transitioned over to Front chat? Any hints and tips welcome!

For anyone that has transitioned from Intercom to Front Chat, do you have any workflow or implementation lessons learned?

I have a couple of team members that when I look at their assigned conversations - one of them has 53 and the other has 12. However, from their view they only have 2 or 3. These old conversations show to not be archived from my view but if you are logged in to their account they are not there. Has anyone experienced this? I don’t know how to correct it.

Our users have been seeing glitches in the Grammarly plugin on their desktop and web based Front. It will underline to advise the error, but it will not make suggestions as to replace. Is there another alternative to Grammarly for Grammar and Spell Check?

Im trying to run reports to see all emails completed by my team. When I go to team performance, its only showing my information. How do I get it to show my teams performance and not just my own? 

Hi!I recently had a coworker reach out to me asking if there is a way to create an event directly linked to an email conversation within Front. The coworker was saying that she wants the email to be connected to the event in her calendar.The closest thing I could think of was to include the conversation ID in the description of the calendar event, but I figured I would also ask the community for insight on this!  

Hello everybody,I have a problem with adding a member to my team.I receive this message when I want to invite him: "an error occurred while sending the teammate invite"I didn't find a solution...Can you help me ? Thanks ! 😃

Hello,Currently just became a new Front Admin for my organization. Currently it appears that we have a user that is also a company admin in front, but that user cannot Delete any emails. Any advice or assistance would be greatly appreciated! Thank you!

Historical Conversations Best Practices Views and Tags Is it best to audit and apply tags prior to or after migration? If keywords can be used to create a search and then apply tags for past conversations, then after the tags are applied, conversations with those tags will be visible in the Tags Report, correct? Is it best practice to create a View for Historical Conversations? If