Developers

During Frontlines 2023 it was mentioned that the ability to link separate email threads together would be coming soon.  How soon will that feature be coming?  We typically have 2 email threads for every shipment and this will definitely save us some time! I am using Dynamics to get there now, but I can only imagine the ease of use this will add! 

Hello, I am implementing OAuth and I am having an error that I don’t understandHere is a record of the video showing the test  Here is the code use to send the request for getting access tokenexport const getFrontAccessToken = async (code: string, slug: string) => { const clientId = process.env.NEXT_PUBLIC_FRONT_CLIENT_ID; const clientSecret = process.env.NEXT_PUBLIC_FRONT_CLIENT_SECRET; const encodedAuth = btoa(`${clientId}:${clientSecret}`); console.log('getFrontAT ', clientId, clientSecret, encodedAuth); const response = await fetch('https://app.frontapp.com/oauth/token', { method: 'POST', body: JSON.stringify({ code, // redirect_uri: `http://localhost:3000/settings/${slug}/front`, grant_

Hello, I am trying to setup OAuth for my plugin but i am receiving this when sending request to https://app.frontapp.com/oauth/token{ error: 'invalid_client', error_description: 'Invalid OAuth Client' } What is the meaning of this response, please? 

Ive set this up, and was curious to get any feedback on other rules or automation to build on the rules, or any other feedback! 

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.

We are using Fivetran Connector to Sync Front account data with datawarehouse. But in this sync We are not able to fetch the data of any of the outbound talks with customers in the Database, we only see the internal conversations. Fivetran confirmed it’s a permissions issues, how can we permit data to be fetched by fivetran from Our Front Account ?

We are having an issue with our widget loading and not getting notifications when a chat messages is sent to the user.We are using the frontchat widget and we are loading through a script and accessing it through a custom react component. When the react component loads the “front-chat-iframe” isn’t loaded with it.Here is our code in the react component. if (window.FrontChat) { window.FrontChat('onUnreadChange', unreadCount => { this.updateNotificationCount(unreadCount); }); } this.openLauncher = this.openLauncher.bind(this); We get the following error.chat.bundle.js:2 Error: [FrontChat] Have not finished setting up FrontChatApp at T (chat.bundle.js:2:47077) at x (chat.bundle.js:2:46893) at window.FrontChat (chat.bundle.js:2:46488) at new FrontLauncher (w

Hello, I am creating a plugin that will suggest to the user a content to its reply based on the previous messages exchanged by the customerAfter some tests, I noticed that, using a pluginI am obliged to open the plugin (Sidebar or Composer) to see the draft created with the content suggestionNow here is what I noticed: User click on a conversation → User open the plugin → the plugin create a draft containing the suggested contentWhat I want: User click on the conversation → The plugin create a draft containing the suggested content Is not possible to run my plugin as soon as the user click on a conversation? Opening the plugin will be to access to additional features Regards,Mael FOSSO

Is there a decent way to bypass the sidebar cache when I release hotfixes to private plugins?I made a React app and it works fine for testing with our development server (Vite), but for production I precompile it to JavaScript and serve with Nginx. This works flawlessly, but when I make changes, Front doesn’t download the new code. I tried Front in a private tab and it worked fine, so as I recall I cleared the cache on my main tab and got it working there too. With the desktop client I wasn’t so lucky. Signing out or closing wasn’t enough to fix it, and I think I tried a few things in developer tools too. I had to open the hidden menu and choose Reset App Data to get it to clear. I can’t ask end users to do that whenever I make a breaking change to the backend API.Is there a way for me to do it as the developer / company admin, short of deleting the sidebar app and making a new one? I tried adding an extra parameter to the query string and that didn’t help. We are all

Hello all, Using the “Import message” event with a shared inbox. It fails because "Body did not satisfy requirements.” Any suggestions?  

When working with certain file names, I've noticed an issue with the 'Download attachment' endpoint. Specifically, when using this endpoint, the returned file has an incorrect name. For instance, if I send a message with the file name 'filename_MM/DD/YYYY.format' and then utilize the 'Download attachment' endpoint, the retrieved file is named 'YYYY.format' instead of the expected 'filename_MM/DD/YYYY.format'. Strangely, the file name appears correctly when using the 'Get message' endpoint to retrieve the attachment within the message.I would appreciate your guidance on identifying the cause of this discrepancy and suggestions on resolving the issue associated with the 'Download attachment' endpoint. Thank you.

Hello, We currently have a Front Integration using the Core APIs.  When creating drafts, we would like to use the default channel that the user is part of as per their preferences (see below screenshot)Is there an API to get this channel for a given teammate/user? Thanks!

Issue with the Load the web page through the iframe view and not update when changing the conversation in the sidebar app.

HI Guys,How I can find client_id and client_secrets. Is there a sandbox environment to test api’s.

Ive set up dynamic objects using a 3rd party API. Is it possible to use the same server and API to build a sidebar plugin? 

Hey if anyone knows how to fix this I would greatly appreciate the help! I’m trying to automate our client onboarding process to create a Front inbox for each client we have. In Zapier (that’s where all of our automation/apis/onboarding stuff is stored) I am doing an API Request (Beta) in Front trying to create the inbox. Below is a screenshot of how it’s currently set up: When I run this I get back the following:{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.name: missing"]}}Can anyone help me get this error resolved so that it recognizes the name I’m trying to give it? Thanks so much!

We are making a breaking change to the Create a new analytics export endpoint offered by our Core API. The endpoint will now require you to specify the columns that will be present in the export. Previously, the endpoint generated an export that included all available columns. In addition, three columns will be deprecated from the export: Resolution time, Replies to resolve, and Final resolution. You should use Total reply time, Replies to resolution, and Stage resolution time instead. Why are we making these changes?We are making these changes for the following reasons:By explicitly

Hey, We have started using discussions for chat and office announcements. Is there an option to export discussions to a file? Sometimes we need to find an information in an older announcement but the search function doesn’t work as the history is not loaded. The only option is to scroll up but it takes a lot of time. Thanks, 

Between Sunday 2023-01-07 0800 UTC and Sunday 2023-01-07 0900 UTC, customers in our us-west-1 data center region may experience a disruption to the following features:* Full text search* Contacts manager* Autosuggest in the composer including: recipients, tags, inboxes, and teammates* Certain parts of the settings UI including: search, teammates, inboxes, channels, rules, views, tags, time off and shifts* Conversation audit trailThis is due to planned maintenance work required on a core database service.What is the impact?During the window, parts of the app experience will be degraded or unavailable. The display of new messages in search, events in search, and autosuggest resources in search will be delayed.Why are we doing this?One of our core database clusters needs to be restarted during the maintenance window while we perform an import

Is it feasible to retrieve the URL of a conversation within the FrontApp application through the API? Specifically, I am referring to the URL structure within the FrontApp application itself. It seems that the URL structure differs, and there are no apparent 'conversation' or 'message' IDs corresponding to what the API returns.For instance, in the case of a conversation in a shared inbox, the URL structure is as follows: 'https://app.frontapp.com/inboxes/teams/folders/{somenumbers}/unassigned/{somenumbers}'.

Hello:I was wondering which would be the best way to retrieve the important information in the body of a message through the API.Actually, I am retrieving all the messages from a conversation through the endPoint:https://api2.frontapp.com/conversations/{cnv_id}/messagesThen, I get the text of the message through the property:_results[x].textBut it gets to a point in the conversation where signatures and threads are included in the text property.Is this related to the way email clients deal with the emails? Or is there a better way to retrieve this information from the API?Thanks a lot for your time.My best regards.Juan.

I’m unable to understand the search filters regarding conversation status. The docs list a number of status to filter on here using the “is” field name https://dev.frontapp.com/docs/search-1, but they’re not explained, and they’re not mutually exclusive. A convo can’t be “assigned” AND “unassigned” but it can be “assigned” AND “open”?In this community answer the solution url ishttps://api2.frontapp.com/conversations/search/is:assigned%20is:openwhich works for me. The comment talks about “open” serving to filter archived convos, but thi

Between Sunday 2023-12-31 0200 UTC and Sunday 2023-12-31 0300 UTC, customers in our eu-west-1 data center region may experience a disruption to the following features:* Full text search* Contacts manager* Autosuggest in the composer including: recipients, tags, inboxes, and teammates* Certain parts of the settings UI including: search, teammates, inboxes, channels, rules, views, tags, time off and shifts* Conversation audit trailThis is due to planned maintenance work required on a core database service.What is the impact?During the window, parts of the app experience will be degraded or unavailable. The display of new messages in search, events in search, and autosuggest resources in search will be delayed.Why are we doing this?One of our core database clusters needs to be restarted during the maintenance window while we

Between Sunday 2023-12-31 0800 UTC and Sunday 2023-12-31 0900 UTC, customers in our us-west-2 data center region may experience a disruption to the following features:* Full text search* Contacts manager* Autosuggest in the composer including: recipients, tags, inboxes, and teammates* Certain parts of the settings UI including: search, teammates, inboxes, channels, rules, views, tags, time off and shifts* Conversation audit trailThis is due to planned maintenance work required on a core database service.What is the impact?During the window, parts of the app experience will be degraded or unavailable. The display of new messages in search, events in search, and autosuggest resources in search will be delayed.Why are we doing this?One of our core database clusters needs to be restarted during the maintenance window while we

Hi! My company has a use case to list conversations in a specific inbox that have been created since a specific, dynamic, timestamp. Ex: we want to list all new conversations in an inbox that have been created within the last 30 minutes.  So far, we’ve been attempting to use the list conversations endpoint, and newly created search endpoint, without success. Each time, it seems the Front API is returning a much larger timeframe of conversations within the inbox.  Here’s the API request we’re currently using: https://api2.frontapp.com/conversations/search/inbox:XYZ after:1694445506?limit=100 Has anyone had success here? Would love to hear if there’s a better way!