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Why do email arrive in a smaller font size than it has been sent?

  • 22 January 2024
  • 3 replies
  • 56 views
roman8

Hi all,

When a sender uses Front to compose an email in let’s say font Calibri size 14, then I receive it in Front in font Calibri size 11?

What could be the reason for that and how do we fix it?

Thanks in advance!

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Best answer by justin 22 January 2024, 20:17

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3 replies

JohnW
Userlevel 4
Badge +5

I’ve confirmed this behavior.  Let’s see if a “Fronteer” weighs in with an answer.  Otherwise, this might be worthy of a support ticket.  Related: Change your default text style (front.com) 

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justin
Userlevel 3
Badge +7

Hi Roman 👋

It’s hard to provide a definitive answer for the described issue without seeing an example. I attempted to reproduce based on the few details here, but was unable to.

For us to best help and gain specific insight into what you are seeing, I would recommend reaching out to our support team with a message ID where this occurs for further assistance. 

Thanks, 
Justin

roman8

Thanks Justin!
I will.

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