Why do email arrive in a smaller font size than it has been sent?

  • 22 January 2024
  • 3 replies

Hi all,

When a sender uses Front to compose an email in let’s say font Calibri size 14, then I receive it in Front in font Calibri size 11?

What could be the reason for that and how do we fix it?

Thanks in advance!


Best answer by justin 22 January 2024, 20:17

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3 replies

Userlevel 3
Badge +3

I’ve confirmed this behavior.  Let’s see if a “Fronteer” weighs in with an answer.  Otherwise, this might be worthy of a support ticket.  RelatedChange your default text style ( 

Userlevel 3
Badge +6

Hi Roman 👋

It’s hard to provide a definitive answer for the described issue without seeing an example. I attempted to reproduce based on the few details here, but was unable to.

For us to best help and gain specific insight into what you are seeing, I would recommend reaching out to our support team with a message ID where this occurs for further assistance. 


Thanks Justin!
I will.