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Replying to moved conversation

  • 8 February 2024
  • 2 replies
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Hey,

Is it possible when using the Create message reply endpoint to change the ‘from’ field?

This is our use case:

  • We receive an email from a client to a personal inbox
  • We move it to a team inbox using Update conversation endpoint
  • We reply to it using Create message reply endpoint

I’d like the ‘from’ address to be the one in the new inbox I moved the conversation to, but instead, the message is sent from the personal email that received the first message.

How can I accomplish this? 

 

Thanks!

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Best answer by justin 8 February 2024, 18:17

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Userlevel 3
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Hi Ograu!

Yes, for the Create message reply endpoint there is an optional body parameter called channel_id. Providing this will specify the channel the message is sent from. 

Best, 
Justin

Just tested it, channel_id does the trick, yes. Thanks @justin! 🤗

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