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459 Topics
abdur_siddiqui
abdur_siddiquiConversationalist
asked in Developer Q&A
Analytics API Issue ("Reply Time" Difference)

Hi guys, I am trying to fetch the average reply time between the dates Oct 29, 2023 and Nov 4, 2023 via API. I am using this Analytics API Endpoint “"https://api2.frontapp.com/analytics/reports"” to fetch the data point i.e. 4 h and 56 m (can be seen in the below attached image as well). I am using below python code to fetch data: import requestsimport time url = "https://api2.frontapp.com/analytics/reports" payload = {"filters": { "inbox_ids": ["<inbox ID>"]},"start": 1698519600000 / 1000,"end": 1699124399999 / 1000,"metrics": ["avg_response_time"] # 29 Oct to 4 Nov 2023 | 18963.617021276597 Seconds | 5 hrs 16 mins | On front => 4 hrs 56 mins}headers = {"accept": "application/json","content-type": "application/json","authorization": "Bearer <Token>"} response = requests.post(url, json=payload, headers=headers)print("Process Initiating")time.sleep(5)print("avg_response_time")print(response.json()) Upon response of above code I am getting “18963.617021276597” seconds metr

893
S
jason
jasonFronteer
posted in Developer discussion
Dynamic Object example - fetching order data from Shopify

I put together a screencast showing how you can build a Dynamic Object (with no-code) which can fetch order data from your Shopify account. It was built from scratch in ~10 minutes. Let me know what you think! 

1601
robby_p
rwilson
rwilsonConversationalist
posted in Developer discussion
When to use Dynamic Objects for linking vs Setting up full API

My company currently uses Front to sort messaging and work flow on the front end but we’re looking to potentially leverage more of the functionality moving forward. I’ve been looking to at least utilize Dynamic Objects to make linking our incoming messages to our TMS tickets but am also looking at setting up an API integration to utilize read/write functionality from Front, similar to a couple of the examples in the “flow-and-tell” section. I’m curious if anyone has any insight into some variables that helped you decide that it was worth it to go beyond the basic Dynamic Objects and create a full blown integration.For example did you wait until a certain percentage of your total company as using front?Did you wait until you had enough data about how much more efficient Dynamic Objects made your teammates’ workflow?How much time did it take you to set up the full integration along with how many different commands with your TMS or similar software are you utilizing?

1744
robby_p
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Dynamic objects sample code availableNEW SAMPLE CODE

We are excited to announce the release of sample code that demonstrates how to augment dynamic objects with information fetched from a server or API. The code also demonstrates how to verify that requests to the server are coming from Front.  We hope this code is useful and results in more powerful dynamic object use cases for customers!

1340
Javier - Developer Relations
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
Event limit added to analytics exportsCore API Update

The Fetch an analytics export endpoint now enforces a maximum of 5,120,000 events or messages within a single export. If your export exceeds this number, the API will return a response with the status parameter set to too_big. To address this scenario, reduce the time period of the export and fetch it again.

620
Javier - Developer Relations
T
TilmannRookie
asked in Developer Q&A
Authenticate a specific user against a plugin / verify user in plugin context

I would like to know if I can have front to authenticate a user against a front plugin. The plugin does receive an auth_secret but it is a global value and can easily be traced in the http inspector.Is there an option to have an auth_secret per user that only that user can see?How secure is the `tea_XXXX` id I can find in `context.teammate.id`. I think that these don’t seem to be not visible / guessable on the front end?Basically, how sure can I be that in the context that my plugin receives, the teammate is actually the currently logged in front teammate and that the context has not been tampered with? Thanks,Tilmann

2232
kvishwambar
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
[us-west-1] Downtime / maintenance affecting conversations API endpointsIMPORTANT

Between Sunday 2023-11-19 0800 UTC and Sunday 2023-11-19 0900 UTC, customers in our us-west-1 data center region may experience an interruption to loading conversations, loading conversation lists, and reopening conversations from an integration. This is due to planned maintenance work required on a core database service. What is the impact?During the window, the conversations viewing experience will be degraded or unavailable. The display of new messages, counter updates of all workspaces, and some asynchronous conversation mass-actions will be delayed. Developers trying to use the API via integrations may receive a 503 "service unavailable" error in their list conversations responses during the interruption. This should be resolved once the maintenance is complete. Why are we doing this?One of our core database clusters needs to be restarted during the maintenance window while we perform an important security upgrade. We are doing this type of work during off-hours to minimize disrup

1330
Javier - Developer Relations
Dionvr
DionvrConversationalist
asked in Developer Q&A
Excluding specific emails from Conversation Stages and adding Conversation Stages to views and tags.

Based on rules and also the option to, for example, return the conversation stages as a 'tag' so that they are also visible, or as a view in Front.

501
S
kvishwambar
kvishwambarConversationalist
asked in Developer Q&A
Application Webhooks for Multiple Clients

I'm working on an integration project. In the initial phase of this integration, I aim to create a web application with a webhook feature. This allows clients to integrate the application into their front-end. When specific events occur, the requests will be forwarded to the application configured in the webhook.I'm seeking a method to distinguish which client is sending the request. Specifically, I'm exploring the possibility of configuring multiple API keys or OAuth tokens (one for each client) that can be included in the request payload.

1951
justin
S
szymonRookie
asked in Developer Q&A
Webhook on delete converstation

Currently I’m adding webhook via Rules.I wanted to handle permanent deletion of conversation as well as merging conversations.However I don’t see any trigger in rules for merging.And after adding trigger “Conversation is deleted” it seems that event is not coming.Am I doing something wrong?

781
S
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
[eu-west-1] Downtime / maintenance affecting conversations API endpointsIMPORTANT

Between Sunday 2023-11-12 0200 UTC and Sunday 2023-11-12 0300 UTC, customers in our eu-west-1 data center region may experience an interruption to loading conversations, loading conversation lists, and reopening conversations from an integration. This is due to planned maintenance work required on a core database service. What is the impact?During the window, the conversations viewing experience will be degraded or unavailable. The display of new messages, counter updates of all workspaces, and some asynchronous conversation mass-actions will be delayed. Developers trying to use the API via integrations may receive a 503 "service unavailable" error in their list conversations responses during the interruption. This should be resolved once the maintenance is complete. Why are we doing this?One of our core database clusters needs to be restarted during the maintenance window while we perform an important security upgrade. We are doing this type of work during off-hours to minimize disrup

1620
Javier - Developer Relations
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in API news & updates
New Core API export applicationNew Sample Code

We now offer a sample application that demonstrates how to export conversations and messages from Front! The application demonstrates: Listing all inboxes Searching for conversations Applying filters to the conversation search Handling pagination of results from the Core API Export all conversations with messages and attachments included Applying rate limit handlers Check out the application and GitHub source code on our Developer Portal.

4232
Javier - Developer Relations
Brandon
BrandonConversationalist
asked in Developer Q&A
Playvox

Are you guys considering an integration with Playvox?  They are the Work force management partners for dialpad.  https://www.playvox.com/integrations/

2212
Brandon
nicholas_passalacqua
nicholas_passalacquaConversationalist
asked in Developer Q&A
Semi Duplicate Communications

My organization receives communication in multiple forms , Email / voicemail etc . I was wondering if there was any way to combine or flag communications coming from the same person even if the message itself is not exactly the same?

1802
nicholas_passalacqua
runako
runakoHelper
asked in Developer Q&A
Can't download my FCA cert, website is buggy

Can't download my FCA cert, website is buggy, the overlay on the academy site prevents downloading and sharing:   

462
futureproof
toml
tomlConversationalist
asked in Developer Q&A
Building User to User chat with Front?

Is it possible to build User to User chat with Front? Or is it only for customer support? 

1134
A
david_andre
david_andreRookie
asked in Developer Q&A
Spellcheck needs updating

Regularly when typing compound words like doesnt and couldnt I leave out the apostrophe.  When I’m reviewing my email before sending, it is underlined in red.  In most applications, when I right click, it offers the most likely suggestion.  In front’s case, it does not.  It suggested “couldn’t’ve” and did not suggest “couldn’t”.  Not sure what spellcheck API y’all are using or if it’s something y’all developed, but the suggestions are not ideal.  While typing this I accidentally typed “msot” instead of “most” and it did not offer “most” as a suggestion.  My suggestion is to update the spellcheck suggestions.

1241
Javier - Developer Relations
prit.parikh
prit.parikhEnthusiast
asked in Developer Q&A
FiveTran getting error "Plan exceeded"

Hello,We are moving Front messages to our data warehouse using FiveTran, we are experiencing error while fetching the data via API. I initially contacted FiveTran, but they told me the error is coming from Front side and contact you guys.  Below is the error message. {"_error": {"message": "Plan exceeded.","status": 403,"title": "Forbidden","type": "resource_unavailable"}}

771
jason
alnoor
alnoorHelper
asked in Developer Q&A
Issue with Add conversation link endpoint

I’m trying to use the Add conversation link endpoint but after every attempt with various conversation ids I am getting from the UI, I get a 404 error:{"_error":{"status":404,"title":"Not found","message":"Invalid id"}}I’ve confirmed I’m using valid conversation ids because the Get conversation endpoint works fine with the same ids.Below is an example curl request I’m performing, generated and copied from the docs:Any ideas what could be going on?curl --request POST \ --url https://api2.frontapp.com/conversations/cnv_14lrv1os/links \ --header 'authorization: Bearer XXXXXXXXXX' \ --header 'content-type: application/json' \ --data '{ "link_ids": [ "Example Link" ], "link_external_urls": [ "https://www.example.com" ]} 

961
alnoor
O
oomeooRookie
asked in Developer Q&A
Paragraph tags not displaying properly in html email

Heya. Some of our customers are using the Front App to read our html emails, however we’ve received some complaints about email formatting. It looks like our paragraph <p> tags are not being treat the same as in for eg Gmail, specifically the padding/spacing between tags.Front:vs Gmail:Our raw html looks like this <p>We just wanted to drop you a note to say thank you for your recent order.</p> <p>We’ve been building ___ for almost 30 years now, relying on personal recommendations and word of mouth to grow organically and slowly, rather than on flashy advertising with big budgets we don’t have.</p> <p>We never want to forget that our business relies on people like you choosing to buy from us, and of course telling their friends :-)</p>Could i get some advice on what styling Front expects to have the same expected behaviour as Gmail? I do not see any info on the developer docs about email display issues Regards

1791
justin
alexm
alexmRookie
asked in Developer Q&A
Front vs Twilio WhatsApp integration

Now we are using Twilio/Front integration as our WhatsApp channel. Is there a reason to switch to direct Front/WhatsApp integration? 

1051
jason
alexm
alexmRookie
asked in Developer Q&A
Integration with Authorize.net

We are using Authorize.net for billing.Is there a way to integrate Front with Authorize.net?

2041
jason
brismith66
brismith66Conversationalist
asked in Developer discussion
Resolving "Send Later" and "Failed Message"

This morning a bunch of users started having messages fail with “Send Later: This message will be sent in 1 minute” then “Failed to send. Message temporarily rejected by mail server.” Frontstatus implies everything’s OK; downdetector tells me GMail’s OK. I don’t know what the issue is or what to do about it.Do you?Regards,Brian

4013
brismith66
jason
jasonFronteer
posted in Developer discussion
Transitioning Front Chat conversations to email via Zapier

I was recently asked how to automatically transition a Front Chat conversation into an email thread. While there’s not currently a way to do this natively in Front, using a rule and basic Zap allows you to build a quick automation to turn a chat conversation into an email thread. There’s plenty that could be improved about this approach, but I hope it serves as a good template for building an automation like this.  The JS code from the Zapier Code step shown in the screencast is:try {  // Fetch the contact info  const res = await fetch(inputData.contactUrl, {    headers: { Authorization: 'Bearer YOUR_API_TOKEN' }  });  const contact = await res.json();  const emailHandle = contact.handles.find((h) => h.source === 'email').handle  if (!emailHandle) {    return {error: {message: "No email handle found"}}  }    return {email: emailHandle}} catch (error) {  return { error };} 

790
jason
xdmnl
xdmnlFronteer
published in API news & updates
Custom fields + .eml messages added to the APICore API Update

Custom Fields in the Core APIThe Core API now exposes endpoints to list the custom fields that can be used on different resources:Use GET /accounts/custom_fields to list the custom fields available on an Account (docs). Use GET /contacts/custom_fields to list the custom fields available on a Contact (docs).Use GET /conversations/custom_fields to list the custom fields available on a Conversation (docs). Use GET /inboxes/custom_fields  to list the custom fields available on an Inbox (docs). Use GET /teammates/custom_fields  to list the custom fields available on a Teammate (docs). In addition, the Custom Field data model now returns all the supported values for the Custom Field of type enum. Accessing email messages in the .eml formatThe Get message (GET /messages/:message_id) endpoint now supports customizing the response's Content Type.By default, the endpoint returns the documented JSON data. However, you can now request the response to contain the message in the .eml format by setti

2260
xdmnl

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