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hector_rojo
hector_rojo
Conversationalist
March 13, 2024
Solved

smpt conn error when creating a message

  • March 13, 2024
  • 3 replies
  • 212 views

Hi, when creating a message, sometimes the error type: smpt_conn_error is returned. How can I solve this problem? Is it maybe something we can fix in Inbox settings?

Best answer by raymond_ching

Hi Hector,

This can happen if the channel you’re attempting to send from is connected using custom SMTP and your credentials are rejected. In these cases I would check that your credentials are correct, and then try using the API to send the message again.

 

3 replies

R
raymond_chingAnswer
Fronteer
March 13, 2024

Hi Hector,

This can happen if the channel you’re attempting to send from is connected using custom SMTP and your credentials are rejected. In these cases I would check that your credentials are correct, and then try using the API to send the message again.

 

hector_rojo
hector_rojoAuthor
Conversationalist
March 13, 2024

Hi @raymond_ching we are using a corporate gmail email, I checked the settings and the custom SMTP is disable.

R
raymond_ching
Fronteer
March 13, 2024

Hi Hector,

Since this seems to be a specific issue, can you write in to the support team with details as to the channel name and screenshots of the error you’re running into? We can take a deeper look from there.

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