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Hi, I’ve noticed that if I receive an email in my personal inbox, and I then move that to a team inbox, I am unable to move it back to my personal inbox. What is the reason for this?  

Upgrades to Electron 26.4.3 Fixes an issue preventing previewing and downloading attachments in EML files Various security improvements related to file downloads

Is there a way to have the Time off auto-responder not mark emails as “read” when responding? And further, is there a way to have it not respond to automated emails? 

My personal email account is an O365 account, and my main calendar is added to Front. However, I would like to access a secondary calendar as well, that is created in Outlook under “My calendars”. Is there a way to add this to Front?I have read this article about getting access to a shared calendar, but this is my own personal, secondary calendar, not one that has been shared by someone else. 

Has anyone seen any information that may give a time frame when AI responses will be available for other channels/inboxes other than email?   I know you can use templated responses and chatbot responses for web chat, but would be interested to see how an AI generated response to an SMS or Instagram message for example.  

Hello,Has anyone had any success in setting up an autoresponse message to a Facebook comment that comes into connect?  To prevent back and forth on a company FB page, I have tried to set up and auto-response which Front allows be to do, however it does not auto-respond back the FB acct? Thanks.

Adds various security updates.

We’re looking to use signature templates with custom variables, but can’t find a syntax to add a constant string only when a variable is populated. Front’s variable syntax resembles Twig, but it doesn’t seem to be compatible. If a title exists, we want:{{user.name}}, {{user.custom.title}}If no title exists, we want:{{user.name}}Not:{{user.name}},  Same thing for phone numbers. Bonus points if you can tell me syntax to conditionally include a carriage return. This sample {{recipient.first_name | 'there'}} from the article gives me hope that it’s possible, but we need the opposite (text if exists) or to be able to inject a variable between strings. This is what I really want to do:{{user.custom.direct} ? ‘Direct ’ + {user.custom.direct} : ‘ | ’}Main 555-555-5555

It’s come up a several times that delegated inboxes for former employees (inactive accounts) still show as delegated for their teammates. Aside from removing them from view in sidebar, is there a way to access and un-delegate as an admin?

We have found in the past that the PC App can be a bit buggy or have issues with updating in our highly restrictve enviroment due to lack of user permissions.Can someone clafify the use case for PC app over the WebApp as the WebApp does everythign I can see.Cheers, 

Inbound emails are showing as delayed from minutes to hours. Customer support via email has been unresponsive.  

Challenge:  We have imported a list of TMS customers.  Unfortunately, some of those customers did not have domains.  Having a domain associated with a customer is obviously vital to utilize Tagging & Rules in Front.  We want to be able to easily Sort & Export contacts, based on the data in a given field (domain) in Front.  This functionality would be extremely helpful as we work towards Front being a ‘Single Source of Truth’ and fully useable for our use case.Question:  How do we Sort and Export contacts easily (non-API) from Front?  Note:  This is a feature found in other CMS products we’ve evaluated.  Export options should include CSV & Excel

Challenge:  We need to be able to move people in and out of groups, to support dynamic work assignments, that can change daily / by shift.Question:  Is there a way to provide a more granular level of ‘Company Administrator’ access?Related Question:  Could this be solved via the use of Custom Fields?

When I use the search function, it seems not to display results from discussions or comments within threads. Is anyone else experiencing this? Wondering if this is a issue on my end or an intentional design choice for Front?

Challenge:  When addressing an email or attempting to add an internal (Front) user, they do NOT appear in lookup results.  Adding them via their complete email address work.Question:  Is there a configuration setting, either personal, company or workgroup that would cause this behavior?  What should be done to troubleshoot this? 

We have recently started using Front for our Sales team, and we’re trying to only use discussions for internal communication. However, people tend to forget, and still send email internally. I seem to remember that there used to be a little message popping up in the composer when an internal email address was added saying something like “try @mentioning your teammate instead”. Some kind of warning here would be great, is this still available?

Hi all,I’d like to upload a list of contacts into Front — am wondering if a new Account will be created if the CSV file has a column for account?Thanks so much,Cathryn

I’m new to Front and have a bunch of contacts. How do I get them into Front?

We’re back with another exciting AMA, this time with Front’s Head of Customer Support, @Kenji Hayward! We know many of you run your support teams on Front, so we’ve invited Kenji to answer all your questions about how we’re able to run an award-winning, yet very lean, support team fully using the power of Front. You might’ve even written in to our support team yourself and experienced the fantastic service they provide! Fun fact: I was the second hire on our support team years ago, and have worked with every person on the team since then, so I know first-hand how great they are — I will always have a special place in my heart for support 😃 But don’t just take my word for it — here are a few stats about our support team (which we also continuously update on our website):We’ve had a 97% CSAT rating over the last 3 months, but this stat has been consistent over time, with many 💯 CSAT months (we wrote all about it here) Our email response time is 2h 9m 18s Our live chat response time is

Does your team or part of your team work in Chinese? This recorded training will give them everything they need to understand how Front’s key features will transform their work.  

I have tried to find this, I am sure it is easy I just can’t find it.We have a shared Team inbox, its for our emails, we actually have one for our messaging too.  Now here is the problem. Say I am in the inbox I respond to customer and archive.  Our other users still see it as open in the inboxI have looked up and down for settings I can’t figure out how to change this behavior.When we archive from the shared inbox we need it archived from there across all agents, I am sure I am missing it and it is super simple :) 

The Frontapp workspace rules action currently has Forward To as a valid selectable action. This action is intended to forward the conversation to a configured email address. However, if the source of the conversation is not of type email, the action is skipped. There is currently no hints, documentation, logs, or indication that this action is not supported or that the action only works when the source of the conversation is email. The user interface presents itself as a included feature and silently fails.  

Could we get dark mode on the calendar and settings? It’s hard on the eyes when switching off the main view.

Hello! I am getting started on creating an internal knowledge base (and an external one later). Both our staff and customers are dominantly either French or English speaking, is there a way to make the content of a knowledge base accommodate different languages without manually creating the same content in both French and English? Thank you for any help!

We are using hubspot for most of our current automation and processes. Can I use a automation rule to generate a task in Hubspot when XYZ conditions or do I need to create an API for that?