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I have a couple of team members that when I look at their assigned conversations - one of them has 53 and the other has 12. However, from their view they only have 2 or 3. These old conversations show to not be archived from my view but if you are logged in to their account they are not there. Has anyone experienced this? I don’t know how to correct it.

Our users have been seeing glitches in the Grammarly plugin on their desktop and web based Front. It will underline to advise the error, but it will not make suggestions as to replace. Is there another alternative to Grammarly for Grammar and Spell Check?

Im trying to run reports to see all emails completed by my team. When I go to team performance, its only showing my information. How do I get it to show my teams performance and not just my own? 

Hi!I recently had a coworker reach out to me asking if there is a way to create an event directly linked to an email conversation within Front. The coworker was saying that she wants the email to be connected to the event in her calendar.The closest thing I could think of was to include the conversation ID in the description of the calendar event, but I figured I would also ask the community for insight on this!  

Hello everybody,I have a problem with adding a member to my team.I receive this message when I want to invite him: "an error occurred while sending the teammate invite"I didn't find a solution...Can you help me ? Thanks ! 😃

Hello,Currently just became a new Front Admin for my organization. Currently it appears that we have a user that is also a company admin in front, but that user cannot Delete any emails. Any advice or assistance would be greatly appreciated! Thank you!

Historical Conversations Best Practices Views and Tags Is it best to audit and apply tags prior to or after migration? If keywords can be used to create a search and then apply tags for past conversations, then after the tags are applied, conversations with those tags will be visible in the Tags Report, correct? Is it best practice to create a View for Historical Conversations? If Nested Tags do not display in the analytics dashboard itself, should they be be used at all, or are their specific use cases for a Nested tag, if they are not displayed in the analytics dashboard?Nested tags in AnalyticsThe tag path will be displayed in any tag dropdown menu, however, the tag path will not display in the analytics dashboard itself.

Hey, the AWS Route 53 interface has changed and no longer has a Create Record Set button for creating a record, and instead only has a Create Record button. This can cause confusion to new users setting this up since help article in Front (https://help.front.com/en/articles/2292) shows a screenshot containing the “Create Record Set” button. I was following the help guide so it took me some time to figure out that the AWS interface has changed

I have found that using tags and rules together has been my favorite tool. This approach has saved my team a lot of valuable time! 

We are hosting a Front Lunch and Learn and a Front-hosted training but I am already hearing some pushback from users that like their set up and flow in gmail. Any tips on encouraging and setting expectations would be great! Also- any specific pushbacks you’ve heard and how you handled that I can prepare for! Thank you!

Hi team,  I created a rule in front. The purpose of that rule is when I send client a message (both new and current conversation) and client did not respond then front will send automated follow-up message. But it seems like this rule is not working. Below is the rule I set.Can anyone help me in making this rule working ?

Upgrades to Electron 27.2.2

Congratulations to our Top 100 Game Changer Award winners, Front’s top customers leading the way for customer service! And a very special shout out to @JohnW and @samsheridan from Inontime, @pstos from Prostage AS, and @Tomt from Affect Therapeutics for their recognition as our Community Stars! We’re so excited to celebrate all our winners who are setting a new standard in customer service excellence. We truly appreciate the valuable insight and level of engagement you bring to our members. Your contributions enable all our Community members to learn something new, think outside the box, and celebrate all the amazing work you do for your customers. Way to lead by example in raising the bar for customer service!We’re proud and honored to call you part of our community! ⭐

Hi,Can admins remove participants from a conversation? It appears that each user can only unsubscribe themselves.

Hey! Been using Front for a bit of time now, but have been struggling with the calendar not having any to-do list add-ons. Todoist does not offer the functionality we need in that you can’t see your upcoming tasks, and snoozing emails is not exactly the same. Currently still referring to google calendar for this. Any suggestions on how others may have integrated it all in Front would be welcomed! 

Auto replies are a big selling point that our teams would like to take advantage of, but we typically run into issues since using a distribution list is not compatible with the feature per testing and the setup guide. Has anyone found a good workaround, or an easy way to automate replies when there’s a distribution list in the recipients field?

In the section where you want to enable other languages we still have to do all translations.  There should then be an option to add Another language which you then give a name.  Then the other features to translate all entries etc should be the same as for “supported” languages.

New to Front, but so far very useful they really thought of everything! Combining all my favorite features from other platforms in one domain, game changer. Can’t wait to keep exploring! 

For an operations and logistics based company - which analytical feature do you think best suit the needs to meet expectations of customers.

I use Front on my phone quite often and one feature that’s really missing is the following. When you have Send & Snooze enabled, there is no way to Send & Archive a message on the phone in an open thread.  On desktop, you can just press CTRL + Enter. There should be an option for mobile as well.

We’ve recently moved our shared outlook inboxes to Front, but we still have some emails that need to be sent directly via outlook. This is caused one large issue: Every time an email is sent via outlook, that email shows up as a new ticket in our shared Front email box.Is there anything that can be done to prevent this - somehow either not sync emails sent via outlook or automatically move those emails to the Front Archive folder?thanks!!

Question for the community. Has anyone had someone they have setup Front for, and they simply do not get how it works? Totally stuck within the Outlook realm no matter how many training sessions, and guidance you have given? Keen to understand how others have overcome this. 

These integrations are great but could someone explain why the same phone number cannot be used for both SMS and Whatsapp through Twilio?

How often is your team answering the same question over and over? How often are they gathering the same information to resolve a customer inquiry? Does your customer communication feel a bit chaotic?Chatbots can play a massive role in eliminating those repetitive tasks and driving efficiency for your team and organization. Now that chatbots are available on Front Chat, we want to help you take advantage of the endless possibilities they create.  Two chatbot experts at Front are coming together to answer all of your questions on Thursday, December 14th. Julia Wang, Front Chat’s Product Manager and Lemuel Chan, Front’s Support Operations Analyst (developed Front’s Support chatbot) can help you:Evaluate how to use chatbots in your business - Even if you don’t have a live chat team! Troubleshoot chatbot flows you are considering or actively working on Answer questions about recent and upcoming updates to Chatbots and Front Chat overallPlease submit as many questions as you’d like by replyi

Can users in the FrontApp Community Share Reports with others?I've used Spiceworks in the past (a long time ago) and found that function to share reports in the community was great as there was nearly always someone who had created the unique report we were looking for.Cheers.